IT Technician

  •  

Irvine, CA

Industry: Technology

  •  

Less than 5 years

Posted 72 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for IT Technician for our client in Irvine, CA

Job Title: IT Technician

Job Location: Irvine, CA

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

Position Summary:

  • The IT Tech is responsible for providing hardware/software support to client environment.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position also utilizes one-on-one consultancy to end users to resolve/fulfill issues and requests.
  • The IT tech also assists in the maintenance and testing of desktop systems and applications.
  • The position's responsibilities require independent analysis, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
  • Exposure working in a bio-medical or medical environment will be highly preferred.

Essential Job Responsibilities:

  • Responsible for installation, configuration, and ongoing maintenance and usability of desktop/laptop computers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Service Desk and other IT staff/departments as appropriate to determine and resolve incidents and fulfill service requests.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect with diverse systems, conferencing equipment and application
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases
  • Maintain system and training documentation

Demonstrated skills:

  • Ability to multi-task and work with little or no supervision
  • Ability to troubleshoot/diagnose hardware and software issues
  • Follow documented process and procedures to deliver consistently excellent solutions
  • Well versed with different operating systems and platforms
  • Be able to handle small projects with moderate oversight
  • Ability to lift 20-50 lbs
  • Escalate issues to management with all appropriate information before they impact the hospital or a wide set of users in a negative fashion
  • Ability to handle other duties outside of responsibilities accordingly

Professionalism:

  • Possess strong service orientation, interpersonal skills at a level to interact with various IT departments, administrative and executive members and other business departments within client's
  • Communicates with all customers in a constructive and supportive manner that balances best serving the customer's need and the needs of the hospital.
  • Demonstrates a commitment to meeting deliverables and deadlines by providing high quality technical solutions, support, and service.
  • Communicates with staff and teammates in terms that promote collaboration and demonstrates a customer service orientation.
  • Will need to be receptive to operational changes that meet the WHHS institutional agenda

Education and Experience:

  • Associates or Bachelor's Degree in Computer Science is required.
  • Qualified candidates may substitute 1 to 3 years of relevant work experience.
  • Minimum 1 yearexperience providing Desktop Support preferably in a bio-medical or medical environment
  • Experience with support Microsoft products and solutions; Windows, Office (Office 365), OneDrive, etc.
  • Excellent customer service, troubleshooting, documentation, and follow up skills

Required Skills:

  • ACTIVE DIRECTORY
  • ARTICULATE
  • CUSTOMER SERVICE

Additional Skills:

  • CUSTOMER SERVICE ORIENTED
  • DHCP
  • FILE SYSTEMS
  • HELPDESK
  • IMAGING
  • INTERNET EXPLORER
  • MICROSOFT INTERNET EXPLORER
  • MICROSOFT OUTLOOK
  • NTFS
  • OFFICE ASSISTANT
  • RETAIL SALES
  • SERVICE DESK
  • TCP
  • TCP/IP
  • TRANSMISSION CONTROL PROTOCOL
  • TRANSMISSION CONTROL PROTOCOL/INTERNET PROTOCOL
  • WIRELESS