The Johns Hopkins University Applied Physics Laboratory (APL), a national leader in scientific research and development, located midway between Baltimore and Washington, DC is seeking an IT Relationship Manager.
The IT Relationship Manager will be responsible for developing and maintaining a strong service relationship between the customer departmentsand the Information Technology Service Department (ITSD). This role supports multiple customer departments directly as well as coordinates activities with other ITSD Relationship Manager(s).
U.S. Citizenship is required.
: Required Qualifications: Bachelor’s degree in IT-related field or equivalent years of professional IT work experience. At least 10 years of professional IT experience including at least 5 years of strong customer relationship management/customer service experience. Ability to gain strong understanding of both ITSD and customer departments’ short and long term priorities and other strategic initiatives. Demonstrated ability to independently and effectively identify and resolve complex problems using current job knowledge, research and external resources. Previous success with conflict resolution and the ability to make difficult decisions after acquiring adequate input.
Articulate and highly effective communicator with excellent customer service and negotiation skills. Ability to interface well with all levels of staff to facilitate and route unique customer requests. Demonstrated effective communication skills to include writing and presentation delivery. Strong capability to document analyses, deliver business and technical presentations to customer teams and upper management, and provide regular email notifications about ITSD initiatives across the enterprise. Possess a positive and optimistic outlook.