IT Team Lead, Salesforce

Unum   •  

Portland, ME

Industry: Technology


5 - 7 years

Posted 75 days ago

This job is no longer available.


General Summary:

The ideal candidate for a Technology Delivery Lead at Unum is someone who has experience in this technical discipline as an engineer or analyst and seeks to be a strong coach/player in this entry level management role.

The Policy Administration & Client Support (PACS) organization is responsible for our Underwriting Tool (Merlin) and Customer Communications Platform (CCP) administration systems supporting the Client Administration business function. Our focus is to drive straight-through processing utilizing automation and business process management tools along with reducing paper consumption.

Principal Duties and Responsibilities

  • Responsible for overseeing the overall delivery of the team and removing obstacles/roadblocks that impact the performance of the team.
  • Uses Agile metrics and tools to understand team performance, efficiency and takes actions to improve the efficiency of the team.
  • Exhibits creativity and innovation in applying solutions for the benefit of the customer.
  • Ability to demonstrate a deep understanding of Salesforce through applying platform capabilities across our Sales & Client management organizations.
  • Support and drive Salesforce projects, including contribution to the gathering of business requirements, solution and technical design, test plan design, and coordination of testing with end users
  • Strong knowledge of the foundational Salesforce Data object model including Lead, Opportunity, Quote and Contract objects
  • Lead deliverables to conclusion within challenging timelines ensuring collaboration and effective communication with all stakeholders


  • Bachelor’s degree in computer science or relevant technical experience.
  • 5+ years’ technical experience in an IT field or equivalent relevant work experience
  • Experience leading IT Teams of 6+ professionals (direct and/or indirect reports)
  • Salesforce Certification desirable, for example Certified Salesforce (Advanced) Administrator, Certified Platform Builder/Developer, Certified Community Cloud consultant.
  • Proven track record of creating Workflows that align with the predefined business processes that utilize the Lightning Flow/Visual workflow and process builder within Salesforce
  • Understanding of Agile/Lean leadership principles; proficient in agile team development as well as awareness of team training opportunities.
  • Ability to effectively coach, mentor, and identify and address skills needs and gaps
  • Ability to think critically and challenge conventional thinking

Technical Requirements:

Based on the focus of these agile delivery teams, knowledge and experience with one or more of the following technologies is preferred:

  • Experience with Salesforce Lightning Components and Salesforce Data Integration w/Rest
  • Experience with Salesforce Data object model, Lead, Opportunity, Quote and Contract object experience
  • Experience with Salesforce release process with a knowledge of Salesforce DX advantageous
  • Strong background in a development environment a must, with experience of Continuous Integration / Continuous Deployment (CI/CD) and associated tooling, Jenkins, SonarCube, etc.
  • Must be able to solve complex business problems through aligning the capabilities of the Salesforce platform and present recommendations to management effectively
  • Salesforce Developer Certification is Preferred
  • Must have good planning, organizational and decision-making skills