IT Systems Engineer Advisor in Memphis, TN

Sedgwick   •  

Memphis, TN 38101

Industry: Finance & Insurance

  •  

8 - 10 years

Posted 56 days ago

IF YOU CARE, THERE'S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE:

To resolve escalated service issues coaching other staff to resolutions, to engineer and implement complex projects, and to maintain and oversee the technology of assigned spheres of influence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Designs, implements and maintains systems lifecycle management, security, resiliency and performance of production and non-production environments.
  • Drives architectural improvements and standardization for the IT environment including choice of networking infrastructure, hardware, monitoring software and associated application infrastructure.
  • Provides 3rd tier on-site and/or remote technical support as necessary.
  • Provides lifecycle management and capacity planning for infrastructure across the entire organization.
  • Plans and remediates security vulnerabilities.
  • Provides remote access solution support: VPN, Terminal Services, Citrix, and Hyper-V.
  • Develops and maintains IT documentation.
  • Leads disaster recovery planning and testing as required.
  • Enforces information security approved industry and internally developed standards.
  • Ensures backups strategy and execution.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in Computer Science, Computer Engineering or a related field from an accredited college or university preferred.

Experience

Eight (8) years of experience designing, implementing and maintaining technology infrastructure or equivalent combination of education and experience required. To include experience configuring and troubleshooting Windows and UNIX/Linux based environments and managing and monitoring Exchange Server 2003-2016, Windows Server 2003-2016 and MSCE Server infrastructure.

Skills & Knowledge

  • Solid cloud based application knowledge preferably Azure
  • Solid virtualization and containerization knowledge (e.g., Hyper-V, vSphere, Citrix, SQL, and Terminal Services)
  • Solid knowledge of VPN connectivity troubleshooting and configuration (Cisco, Palo Alto, OpenVPN, IPSec)
  • Solid knowledge of security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and/or other security related technologies
  • Solid networking knowledge (OSI network layers, TCP/IP)
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to create and complete comprehensive, accurate and constructive written reports
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Valid Through: 2019-11-11