IT Support Technician

Confidential Company  •  Richmond, VA
Salary depends on experience
Posted on 11/09/17
Confidential Company
Richmond, VA
Consulting
Salary depends on experience
Posted on 11/09/17

Job Description:

Position: IT Support Technician

Location: 1221 E Broad Street, Richmond VA 23219

Client: VDOT – Virginia Department Of Transportation

DUTIES AND RESPONSIBILITIES:

•Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues

•Install and configure VTC codec equipment and support of desktop or room based VTC suites

•Upgrade current software and hardware already in operation

•Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment

•Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions

•Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference

•Performs video camera and audio recordings

•Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team

•Sets up and operates audio system for live events and ceremonies, and assist video production requirement

•Train techs and end users to operate AV/VTC equipment

•Conducts site surveys to establish AV/VTC equipment customer requirements

•Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment

•Job requires some travel and overnight stays

•Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders

REQUIRED EXPERIENCE:

·        Install and configure VTC codec equipment and support of desktop or room based VTC suites

·        Windows7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software

·        High Level of Customer Service

CERTIFICATIONS DESIRED:

•        Crestron, Cisco/Tandberg, Polycom, Microsoft

Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.