IT Support Specialist

Less than 5 years experience  •  Leisure and Travel

Salary depends on experience
Posted on 09/21/17
New York, NY
Less than 5 years experience
Leisure and Travel
Salary depends on experience
Posted on 09/21/17

Required Skills:

  • Delight employees with knowledge, integrity and a commitment to an excellent service experience.
  • Strong knowledge of current Microsoft Windows OS (Windows 10) and Office products. (Office 365)
  • Apple Mac experience in a corporate environment. (OSX 10.10 and above)
  • Working knowledge of Microsoft's Active Directory & Exchange environments.
  • Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
  • Log and track all requests, incidents and tasks utilizing JIRA Service Desk.
  • Communicate with software and hardware vendors to request service/support regarding defective products.
  • Train users on various software and system hardware. Configure computers, install software, and setup peripheral equipment.
  • Protect confidentiality with regard to all aspects of employee and corporate information.

Required Experience:

  • Bachelor's degree or equivalent - three years related experience and/or training.
  • Experience with Microsoft System Center Configuration Manager (SCCM), JAMF Casper Suite, or similar client management systems
  • Certificates and Licenses: CompTIA, Microsoft, or Apple certifications are a plus.

Technology used:

  • Lenovo & Apple
  • JIRA Service Desk
  • Windows 7/10 and macOS 10.12
  • Microsoft Active Directory and Exchange
  • VMWare, Citrix, DUO Security, F5, ClearPass
  • BlueJeans, Zoom, LifeSize, Polycom, Jabra, Logitech
  • Internet Explorer, Firefox, Chrome, Safari
  • GSuite, Dropbox, CrashPlan, Adobe Creative Cloud
  • Oracle and MySQL clients and tools
  • Microsoft SCCM, JAMF Casper Management Suites
  • Trend Micro Anti-Virus
  • Cisco desk phones, iOS, Android, Microsoft Lync, Cisco IP Communicator, Dialpad.
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