IT Support Specialist


Morrow, GA

Industry: IT Consulting/Services


5 - 7 years

Posted 286 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for IT Support Specialist for our client in Morrow, GA

Job Title: IT Support Specialist

Job Location: Morrow, GA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Under general supervision of the Information Technology Director, the ITSS will provide technical support related to; computer systems, hardware and software for client


  • Log & assign support calls within a help desk ticketing system, follow-up with customers, provide feedback and update ticket status with detailed descriptions from entry to resolution; and properly escalate unresolved issues to the next level of support or appropriate resources
  • Use existing support tools to perform remote troubleshooting to resolve customer problems in a timely and accurate fashion
  • Assist in updating and testing the PAC standard software configuration on desktops and laptops
  • Provide support for user applications such as Microsoft Windows, Office 2016, and Office 365
  • Analyze and evaluate issues and make recommendations to reduce future occurrences
  • Identify standard hardware needs and coordinate repair and/or replacement on desktops, laptops, notebooks, printers and scanners; work with Dell rep to provide equipment quotes for District Attorney Offices to utilize in purchasing decisions
  • Track computer assets such as desktops & laptops to include tracking warranty dates for computer refresh in all PAC and District Attorney offices; coordinate with local charity on disposal of surplus equipment
  • Assist with office and equipment moves at the Morrow and Downtown Atlanta offices as needed
  • Maintain an organized and tidy IT workroom and spare equipment room
  • Provide after-hours IT support when scheduled and must be able to travel within the state to provide support onsite in District Attorney Offices (occasional travel, less than 10%)

Required Minimum Qualifications:    

  • Associate?s degree in Information Technology or closely related field.
  • Minimum four years of experience in helpdesk support.
  • Also, the candidate must live within 20 miles of our office in Morrow, GA in Clayton County.

Preferred Qualifications:

  • Previous experience in an IT department for a work unit is highly preferred.
  • Ability to work independently and complete assignments as a member of a team, and provide excellent customer service to internal and external customers.
  • Able to handle multiple tasks simultaneously and demonstrate excellent interpersonal skills. 
  • Excellent problem solving/analytical skills and attention to detail is required.
  • Candidate must demonstrate professionalism, enthusiasm and patience for serving customers and must be able to learn new tools and technologies as needed.
  • Ability to lift and move up to 40 pounds is required.