IT Support Specialist - Mobile Technologies in Rocky Hill, CT

Henkel North American Consumer Goods

Rocky Hill, CT 06067 and Stamford, CT 06901
7w ago
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specialty:

Technical Support, Software Development

experience:

5 - 7 years

Job Description

YOUR ROLE

  • Provide 2nd level support and escalation to 3rd level for end users who require assistance with device registration with the Henkel MDM server.
  • Schedule and Troubleshoot one on one with "C" level executives.
  • Create documentation for other helpdesk members to support devices and provide training to end users and other techs in using mobile devices
  • Provide moves, adds, and changes support , support Bluetooth Connections and be responsible for the Mobile Phones for End Users Initiative
  • Proactively seek and communicate new technologies and become an expert in iOT technology

YOUR SKILLS

  • Bachelor of Science or Business degree (preferably in Engineering, Technology, Computer Science or Information Systems) or equivalent experience required
  • Four to Six years' experience working in the mobility industry
  • Extensive experience with all varieties of mobile phones and platforms and iPads
  • Work expe
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Valid through: 2020-2-18

About Henkel North American Consumer Goods

Total Jobs:
75
Average Pay:
$136,418
Total value of jobs:
$10,095,000
% Masters:
29%
* Ladders Estimates