IT Support Manager

Refinery29   •  

New York, NY

Industry: Media


Less than 5 years

Posted 171 days ago

This job is no longer available.

About the team:

Refinery29 is looking for an IT Support Manager to join our growing team in NY. This candidate will join our IT organization to lead the Support Team with a roadmap to success, lead by example and support Refinery29 employees. This person will partner with external vendors and other leaders across Refinery29 to provide a world-class customer experience.

What Makes an R29er?

  • You have commitment and passion for the mission of R29 to be a catalyst for women to feel, see, and claim their power and realize their infinite potential. You are a magic maker who sees possibility and turns dreams into reality.

What you’ll do:

  • Manage the day-to-day activities of a team of support engineers; providing them any guidance and direction necessary
  • Build and manage the IT Support Team’s annual roadmap
  • Develop and manage the Support Team’s annual budget; ensuring all quarterly target are met and vendors are paid on-time
  • Serve as a point of escalation for customer issues; ensuring the appropriate resources are engaged for timely action and proper traction
  • Work with others to scale the organization for growth and iterate on existing systems and processes
  • Set up workstations and accounts for new users
  • Evaluate user technology and application needs and requirements and implement solutions to improve user satisfaction
  • Proactively address problems and issues
  • Manage operating systems, hardware and software support for personal computers, mobile devices, audio-visual equipment, VoIP telephone systems, wireless access, and printers
  • Direct and manage the delivery of application, systems and security training
  • Manage vendor support relationships to resolve technical problems, budgets and upgrades
  • Provide support to the Director of IT with implementing and enforcing IT policies, standards, and methodologies
  • Position reports to IT Director

What you have:

  • 3+ years experience successfully managing day-to-day operations and personnel in a Creative/Studio environments
  • Experience with Windows Server and Active Directory
  • Experience working in a primarily Mac OS X environment
  • Expertise implementing and supporting Single Sign-On; OKTA preferred
  • Self-starter who is not afraid to get dirty and take on anything that comes their way
  • Advanced understanding of Google Apps Suite
  • Experience managing the Office suite of Applications, both for Mac and PC
  • Strong communication skills, ability to explain situations and set expectations
  • Experience with the JAMF Casper Suite
  • Must be hardworking and passionate about his/her craft; ability to multi-task
  • Experience Supporting the Adobe Suite of Applications
  • Ability to communicate clearly and concisely, both written and verbal, to a variety of audiences
  • Experience with Amazon Web Services is preferred
  • Must be able to thrive in a fast-paced, high energy environment
  • University Degree or equivalent qualification