IT Support Manager

Marist College   •  

Poughkeepsie, NY

Industry: Education


Not Specified years

Posted 47 days ago

Job Summary:

The IT Support Manager directs and coordinates the day to day Data Center and Help Desk activities:

  • Provides IT Support backup coverage plans for planned or unplanned time away
  • Basic IT budget planning & management IT Infrastructure Support Uptime of all Marist production systems and servicesincluding mainframe, LAN-based, systems and applications
  • The ability to troubleshoot typical IT infrastructure issues and work with hardware vendors to resolve outages

Minimum Qualifications:

Bachelor's degree in Computer Science or Information Systems or six years of experience as a Data Center Operations and Help Desk supervisor. Experience may be substituted for degree. Supervisory experience strong preferred.

Valid driver’s license required.

Essential Functions:

  • Coordinate shift activities, ensure coverage, and supervise professional Data Center / Helpdesk staff
  • Manage user accounts, keep track of changes, and perform onboarding/off boarding procedures along with new employee Oversee training of professional and student employees
  • Provide coverage for Help Desk and Data Center if staff is if unavailable, which will require work outside of normal working hours
  • Responsible for facilities including infrastructure planning and maintenance for Data Center, remote Data Centers, Help Desk, and off-site storage areas, including environments, physical, security and safety
  • Coordinate vendor activities including preventative maintenance.
  • Monitor production services for potential problems, provide first-line determination and execute corrective action.
  • Proactive in defect and repairs.
  • Be on-call at all times for emergencies which cause service outages
  • Serve as an initial point of contact for the Office of Safety and Security.
  • Manage inventory of hardware, systems, services, supplies and assist with budget planning.
  • Have a thorough working knowledge on critical procedures and assist with development of new ones to accommodate new technologies: Ensure reliable recovery of all IT systems in the event of a disaster and the application of systems analysis techniques and procedures including consulting with users, to determine hardware, software, or functional specifications.
  • Work closely across multiple departments on IT-related initiatives and projects
  • Maintain up-to-date documentation of systems and process
  • Provide graceful reaction to high-priority requests with little or no notice, providing clear documentation and follow-through
  • Develop and enhance cooperative interdepartmental and vendor relationships and communications functional
  • Be a user/customer advocate to IT
  • Other duties as assigned.

Required Application Documents:

Cover letter, resume, 3 professional references

About the Department:

Make a reverberating impact as part of a team that is heavily involved in:

• Research and Education

• Prototyping

• Management

• Commercialization

The IT Support Manager is responsible to direct and coordinate day-to-day Data Center and Help Desk activities including, IT support backup coverage plans for planned or unplanned time away; basic IT budget planning and management; IT infrastructure support; uptime of all Marist production systems and services, including mainframe, LAN-based, systems and applications; the ability to troubleshoot typical IT infrastructure issues; and work with hardware vendors to resolve outages.

Additionally, the IT Support Manager provides mentorship for student and professional staff; possesses excellent written and verbal communication skills; interpersonal communication skills; critical thinking skill and the ability working under pressure.

As a leader in educational applications of technology, Information Technology (IT) offers students, faculty, and staff access to advanced technologies to help promote a strong sense of community. A distinguishing feature of the Marist education is the manner in which information technology is used in support of teaching, learning, and scholarship. This environment creates a strong applied research culture and includes Marist students as young paraprofessionals which makes Marist unique within higher education.

Marist employees enjoy a highly competitive benefits and compensation package. We provide comprehensive benefits to eligible employees, their family members, and retirees. Benefits may include tuition, reimbursement, rich health insurance plans (medical, dental, vision), life and long-term disability insurance, flexible spending accounts, and generous retirement savings plans. Other benefits include discount programs, highly competitive paid time off, ample opportunity for community involvement, and local volunteer opportunities with foundations and non-profit organizations.

Marist IT staff come from diverse career and educational backgrounds. Our community of technologists collaborate to support a commitment to excellence with 80 staff members within 15 departments, more than 200 student paraprofessionals, and a 24/7/365 operation. Effort, talent, and commitment are rewarded and recognized within the division both internally by leadership, and externally through numerous industry accolades and awards. No two days are ever the same while working in IT. With our focus on open-source technology and innovation, we are committed to finding more effective and practical ways to use technology to meet institutional goals.

We are looking for excellence, attention to detail, strong ownership of one’s work, and exceptional problem solving and project management skills. If you’re a critical thinker with the ability to solve problems independently and as part of a hard working team, we welcome your application for this position as a System Administrator.

About Marist College:

Marist College is located on the banks of the historic Hudson River midway between New York City and Albany and at its Florence, Italy campus. A comprehensive, independent institution grounded in the liberal arts, its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist is consistently recognized for excellence by The Princeton Review (Colleges That Create Futures and The Best 384 Colleges), U.S. News & World Report (8th Best Regional University/North), Kiplinger’s Personal Finance (“Best College Values”), and others. Marist educates approximately 5,000 traditional-age undergraduate students and 1,400 adult and graduate students in 47 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees.