IT Support Engineer in Washington, DC

Yext   •  

Washington, DC 20001

Industry: Enterprise Technology

  •  

Less than 5 years

Posted 56 days ago

Yext is seeking an IT Support Engineer to help support all aspects of Yext's office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth company, this is the right opportunity for you.


Responsibilities

  • Provide technical support to a staff of 1000+, ensuring they have the necessary tools in place to facilitate our continued growth and success
  • Administer and troubleshoot Yext's suite of dozens of Enterprise SaaS applications, such as G Suite (Google Apps), Salesforce, Zuora, Box.com, JIRA, Zendesk
  • Configuration of hardware and software for new hires
  • Refine processes for on-boarding and supporting users
  • Provide concierge-level support for highly technical users such as Software Engineers and Product Managers
  • Fully own IT logistics for the brand new office buildout and relocation to Rosslyn, VA
  • Operate autonomously as the sole IT Support resource in a satellite office of ~100 users

Minimum Requirements

  • 2-5 years of experience in Information Technology
  • Excellent communication skills with a consistent desire to help and empower colleagues
  • Strong familiarity with Mac OSX and Windows 10
  • A/V support experience
  • Fundamental understanding of TCP/IP and Wireless technologies
  • Basic familiarity with Linux/Unix command line tools
  • Able to lift desktop computers and small servers
  • Strong analytical skills with demonstrated problem solving ability
  • Attention to detail
  • BA/BS in IT/CS, or similar college level education; enthusiastic about Information Technology
  • Proven ability to manage critical projects with limited direct supervision

Preferred Requirements

  • Experience with IT Logistics for office build outs or expansions
  • Experience with centralized authentication technologies (AD, Okta, JAMF Casper)
  • Experience as an Administrator of Enterprise SaaS applications
  • iPhone and Android support experience
  • Experience with a scripting language (Bash, Python, etc.)


Valid Through: 2019-11-12