IT Support Engineer in Chicago, IL

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Industry:

Enterprise Technology   •  

Not Specified years

Posted 8 weeks ago

We are seeking an individual to join our team in providing internal technical support as well as maintain the technical infrastructure for an organization of over 100 employees with primarily macOS devices. This person will work closely with IT, Operations, and Security teams in order to support day-to-day operations, ensure availability of information systems, improve processes, enable users, and promote a secure environment.

You will do well in this role if you love making connections between people and technology. Someone who is "service-minded" will fit in well on our team, meaning you naturally like to find pain points and figure out how to solve them. In general, you enjoy helping people and believe that a great product comes from great team collaboration. You take delight in debugging unfamiliar problems and push yourself to be growing as an IT Engineer. You should find reward in persevering to solve customer pain points.

Our Team


This role will be on the internal IT team which focuses on supporting, developing, and engaging with employees and technology to create confidence and sustainable uptime within the company's tech infrastructure.

The IT team does a wide breadth of types of work. From third-party vendor and SaaS management for the majority of our tech stack to ensuring our hardware devices are fully compliant with security requirements. Wherever we can, we automate repeated logic or at least provide suggestions that reduce the burden of setup through Jamf Pro, Meraki, and Freshservice. The team is also responsible for predicting possible hurdles/outages and following through with creating a solution with documentation, QA testing, and end-user communication.

We are looking for an IT Support Engineer to own the front-end challenges the team faces, but we expect the IT Support Engineer to actively part-take in anything that is thrown at the IT team. This individual will excel in customer support, triaging day-to-day issues, and finding solutions that help us grow efficiently.


Responsibilities:


  • Provide hands-on technical support for internal employees -- identify, troubleshoot, and resolve issues for local hardware, software, and networking equipment.
  • Create and update documentation and communication to team and organization to help assist adoption of new systems or processes.
  • Manage deployment (macOS), installation, configuration and operation of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Demonstrate flexibility in extended hours to meet deadlines whenever required necessary.


Qualifications:


  • Hands-on proficiency with MacOS -- Apple applications and hardware
  • Have a diplomatic and professional attitude -- be sensitive to the IT needs of colleagues while regarding other priorities in the job.
  • Excellent interpersonal skills including oral and written communication with timeliness in mind.
  • Extraordinary problem solving and critical thinking skills that allow you to work in an efficient manner.
  • Working Knowledge of troubleshooting basic network (TCP/IP, DHCP, DNS), software, printing problems.