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IT Support Engineer in Oakland, CA



$100K - $150K*


Technical Support


5 - 7 years

Job Description

Position Summary

Marqetas IT Support Engineer provides support and optimization of the productivity of our internal customers in a positively delightful way. The ideal candidate is passionate about building, improving, and producing awesome results. They should be experienced in Mac, Client/SaaS Systems Administration, Asset Management, Video Conference systems, and A/V Events within an engineering organization in a fast-paced environment building for scale.

Primary Responsibilities

  • Resolves a variety of low to moderately complex issues using established processes and procedures.
  • Responsible for working on low complexity projects and tasks.
  • Resolve tickets of low to medium complexity. Contributes to Problem resolution. Contribute to ticketing system improvements. Create support escalations.
  • You materially participate in process improvement, including composing and maintaining process documentation.
  • Manage the hea
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Valid through: 2020-5-19

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* Ladders Estimates