$80K — $100K *
Requisition Number: 80255
Insight Enterprise is seeking an IT Support Engineer with a background supporting Windows, o365 and AD. This is an onsite position working with our customer in Plano, TX. This position is a 12-month W2 contract with the possiblity of permanent hire. If you are seeking an exciting opportunity and have the skillset listed below, we would love to speak with you!
You will be supporting end users on a variety of issues related to computer systems, software, and hardware. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Document, track and monitor the problem to ensure a timely resolution.
Responsibilities include but not limited to:
Support, monitor, test, and troubleshoot a variety of hardware and software problems.
Install, and configure Windows based workstations in a Microsoft Active Directory and Office365 environment.
Develop and implement Service Desk solutions to improve efficiency, productivity, and user experience.
Support projects throughout the organization that include changes to our IT environment.
Knowledge, Skills, Abilities:
Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
Customer Focus - Demonstrates concern for meeting end-user needs and providing top notch service.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms.
Interpersonal Relationships - always Demonstrates appropriate and professional behavior. Uses a high degree of tact and diplomacy in working with others.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement.
Education / Experience Requirements:
Associate degree in Computer Science or related field, preferred, or 3 – 5 years equivalent, relevant experience.
3+ years desktop support experience and knowledge of Microsoft Windows OS.
1-3 years Office365 administration experience
1-3 years Active Directory experience
Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
Ability to be flexible with tasks during major outages and to work overtime as needed.
Proficient in O365 (Word, Excel, PowerPoint), Outlook, SharePoint, service delivery management tools such as ServiceNow and related cloud-based technology systems.
Key Non-Technical Skills:
The ability to work in a team environment but is able to work through technical issues on their own with minimal guidance.
Excellent communication skills (verbal, written, presentation) with all levels of the organization.
Ability to work with non-technical users in a positive, polite, and supportive way.
Valid through: 4/26/2021
$130K — $170K + uncapped commissions