IT Support Analyst


Dallas, TX

Industry: Professional, Scientific & Technical Services


Not Specified years

Posted 16 days ago

  by    Rajkumar Chintala

Job Description:

Role and responsibilities:

  • The IT support position is primarily responsible for day-to-day IT service desk; supporting Microsoft products, Windows 10 migration, and related issues and services
  • The person will be responsible for the delivery of customer-driven IT services to an enterprise-class business environment. Will be a member of the IT team providing 24 x 7 support.
  • The candidate must be within 10 - 15-mile radius of zip code 75261.
  • There may be some overtime involved and minor on-call duties Provide IT support to end users on a variety of software and hardware issues
  • Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support
  • Documents, tracks, and monitors problems to ensure a timely resolution first level support for business applications including Lotus Notes, MS Office, VPN, SAP,, VMware, Hardware builds: Desktops, laptops, tablets, and smartphones
  • Audiovisual (AV) setup for conference rooms (projectors, microphones, power strips)
  • Telephone, email, mobile, and walk up support and troubleshooting
  • Troubleshoot and resolve technical issues using Microsoft Exchange
  • Provide technical application support

Qualifications and Education Requirements:

  • A+ certification/Network+ Preferred