IT Support Analyst

  •  

Bethesda, MD

Industry: Healthcare

  •  

Less than 5 years

Posted 39 days ago

  by    Michelle Feinberg

Would you like to work as part of a collaborative dynamic multi-disciplinary project team of subject matter experts and clinical specialists on a wide range of problems? Would you like a career that gives you opportunities to help clients and employees trouble shooting and solving application and hardware problems?

As IT Help Desk Analyst you will collaborate with a team for providing first-level support, field all application and hardware calls, ensuring the stability, integrity and efficient operations of the IT infrastructure, and support of a remote home-based workforce. You will maintain a working knowledge of all hardware and software applications in order to resolve problems/issues on the initial call. This position logs all pertinent information from each call into a call tracking application database and records follow through to resolution. This is a tremendous opportunity to shape our future and gain lifelong skills

Responsibilities

  • Citrix network maintenance Windows server monitoring and maintenance
  • Problem analysis and resolution
  • Equipment selection, purchase, setup and maintenance (including computers, printers, peripherals)
  • Software selection, implementation and training
  • 8x8 phone system maintenance and support
  • In-house and remote troubleshooting

Qualifications

  • Information Systems or related Bachelor's degree required
  • A minimum of two (2) years experience in help desk or related field
  • Attention to Detail
  • Strong technical research skills
  • Superior communication skills (interpersonal, written and verbal)
  • Ability to obtain and maintain a security clearance, including preliminary credit and background check
  • United States Citizenship

Managed Care Advisors (MCA), a rapidly expanding Managed Healthcare, Employee Benefits, Workers' Compensation, and Disability Management Company servicing Federal, Local and State government and private industry and public customers nationwide and across all US Territories.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Important Information

Successful candidates will be required to undergo a credit and criminal background check, and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of employee upon hire.

MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations.

MCA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.

MCA abides by the requirements of . This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities

MCA abides by the requirements of . This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.