IT Specialist III

Confidential Company  •  Fort Meade, MD

11 - 15 years experience  •  Professional, Scientific & Technical Services

Salary depends on experience
Posted on 06/17/18
Confidential Company
Fort Meade, MD
11 - 15 years experience
Professional, Scientific & Technical Services
Salary depends on experience
Posted on 06/17/18

ACTIVE TS/SCI + POLY REQUIRED

Location: Fort Meade

No Shift work

No Travel required

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date:May 14, 2018Location - Thoroughfare (i.e. Street address): Fort Meade ,MDUnited StatesLocation - Thoroughfare (i.e. Street address):

IT Specialist III

CSRA

May 14, 2018

As a senior-level IT Specialist, you will be leading a team that supports USCYBERCOM IT Help/Service Desk.  We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs.  Daily duties include:

  • Effectively communicates, coordinates efforts, and establishes customer relations
  • Provides top-level technical expertise, including performing in-depth and complex software systems programming and analysis
  • Oversees/Manages entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
  • Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components
  • Addresses and resolves basic incidents and requests and logs all incidents and requests
  • Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution
  • Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions

Additional skills that would help with position success:

  • A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave
  • Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more
  • Customer Focused
  • VTC scheduling / troubleshooting experience
  • Tier 1 support experience
  • Ability to author SOPs, FAQs, and other documentation to maintain a solid knowledge base

Requirements:

  • Minimum ten (10) years of experience as an IT Specialist
  • Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • Minimum DOD 8140/DOD 8570 IAT Level II Certification
  • Strong attention to detail and organizational skills. Excellent communications skills.

ACTIVE TS/SCI + POLY REQUIRED

Location: Fort Meade

No Shift work

No Travel required


Fort Meade , MD United States ,

RQ20974

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