IT Specialist (3rd Shift)

Cushman & Wakefield   •  

Phoenix, AZ

Industry: Real Estate & Construction

  •  

Less than 5 years

Posted 64 days ago

This job is no longer available.

Job Description Summary


Responsible for end-to-end delivery of enterprise data center IT infrastructure service tasks, including proficient use of corporate service management applications and effective collaboration and request fulfilment skills.

Job Description

Job Description

  • Installation and removal of premise and computer room IT hardware and network cabling
  • Action Change and Incident management support requests: Respond to network problems, identify root cause and effect corrective actions while effectively collaborating with peers, customers and leadership
  • Action Smart Hands (IT hardware) repair and upgrade tasks: PSUs, DIMMs, CPUs, storage devices, motherboards, NICs, base configuration deployment, etc.
  • Execute infrastructure delivery and support tasks without interrupting active data processing
  • Utilize corporate workflow management tools
  • Deliver services within deadlines and SLAs
  • Interact with leadership, peers and customers: Assess and determine IT service request infrastructure and delivery requirements. Identify and escalate problems; collaboratively develop solutions; and successfully deliver new infrastructure
  • Manage projects and schedules in support of workflow delivery
  • Manage and maintain raised floor infrastructure databases
  • Support leaders in developing and implementing policies, standards and procedures
  • Participate in 7x24 on-call rotations

Requirements

  • Ability to work a 3rd shift schedule
  • Three years demonstrated work experience in mission critical environments
  • Advanced knowledge of data center computer room infrastructure
  • Fundamental working knowledge of EIA/TIA cabling standards and best practices
  • Ability to accurately perform network cable testing and certification
  • Physically capable of performing the duties of the position, including safely bending, squatting, stretching and lifting up to 35 pounds on a regular basis. Ability to safely lift items weighing 100+ pounds utilizing material handling equipment
  • Proven analytical, problem solving and decision-making skills
  • General working knowledge of Microsoft Office Suite desktop applicants
  • Highly motivated, self-directed and detail-oriented individual
  • Ability and willingness to acquire new and evolving job-related skills
  • Strong oral and written communications
  • CompTIA A+ and Server+ training and credentials a plus
  • Cisco Certified Networking training and credentials a plus