IT Software Quality Assurance Specialist Sr

Sedgwick   •  

Naperville, IL

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 52 days ago


Job Description

IT Sr Software QA Specialist


Providing both satisfying and challenging work along with a highlyprofessional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in theclaims industry and the first and only TPA to receive both recognition asthe Best TPA in America and the coveted Employer of Choicedesignation, we invite you to come be a part of our team and, "Claim Your Future."

PRIMARY PURPOSE: To develop, maintain, test and debug tests for software tomeet defined requirements; to formulate and define moderately complex system scope and objectives; to prepare detailed specifications for testing applications; and to design, implement, test, debug, document and maintain test scripts.


  • Becomes familiar with most aspects of the application including reports, parameters, claims management, intake services, carrier/client interfaces and vendor/business partner interfaces.
  • Analyzes user needs as required; assists in design of tests to verify that end user needs have been met.
  • Develops and modifies software test scripts and test plans to verify systems meet the specifications outlined in data processing requests; develops and maintains software test script and test plans to verify systems meet requirements of insurance carrier and regulatory groups.
  • Tests and verifies assigned projects; assists in testing projects for membersof the programming staff.
  • Prepares documentation on new or existing software.
  • Investigates call escalations from the support staff; makes necessary corrections to data and/or software tests.
  • Assists in the professional growth of other quality assurance analysts.
  • Follows pre-established standards and guidelines as they pertain to design and development of tests and test plans.
  • Maintains up-to-date knowledge of current quality assurance tools and other technology advances.
  • Delivers and maintains the highest quality of customer services to our clients.


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).


Education & Licensing
Bachelor's degree from an accredited college or university preferred. Information Systems or Computer Science major preferred.

Six (6) of information technology/computer science experience required, including three (3) years testing and/or business analytical experience. Experience in interpreting user requirements and developmentof business application tests strongly preferred.

Skills & Knowledge

  • Strong knowledge of software testing and test design
  • Good oral and written communication skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handlework-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, isrequired for this position.


Highly prefer candidates with strong experience working with: Microsoft Test Manager and TFS. Prior experience testing Web Applications, Web Services and Mobile Applications; also previous experience in Insurance industry and billing.