IT Software QA Specialist Sr in Memphis, TN

Sedgwick   •  

Memphis, TN 38101

Industry: Finance & Insurance

  •  

Less than 5 years

Posted 56 days ago

IF YOU CARE, THERE'S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To develop, maintain, test and debug tests for software to meet defined requirements; to formulate and define moderately complex system scope and objectives; to prepare detailed specifications for testing applications; and to design, implement, test, debug, document and maintain test scripts.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Becomes familiar with most aspects of the application including reports, parameters, claims management, intake services, carrier/client interfaces and vendor/business partner interfaces.
  • Analyzes user needs as required; assists in design of tests to verify that end user needs have been met.
  • Develops and modifies software test scripts and test plans to verify systems meet the specifications outlined in data processing requests; develops and maintains software test script and test plans to verify systems meet requirements of insurance carrier and regulatory groups.
  • Tests and verifies assigned projects; assists in testing projects for members of the programming staff.
  • Prepares documentation on new or existing software.
  • Investigates call escalations from the support staff; makes necessary corrections to data and/or software tests.
  • Assists in the professional growth of other quality assurance analysts.
  • Follows pre-established standards and guidelines as they pertain to design and development of tests and test plans.
  • Maintains up-to-date knowledge of current quality assurance tools and other technology advances.
  • Delivers and maintains the highest quality of customer services to our clients.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred. Information Systems or Computer Science major preferred.
Experience
Six (6) of information technology/computer science experience required, including three (3) years testing and/or business analytical experience. Experience in interpreting user requirements and development of business application tests strongly preferred.
Skills & Knowledge
  • Strong knowledge of software testing and test design
  • Good oral and written communication skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Valid Through: 2019-11-11