$100K — $150K *
IT SERVICE MANAGER: Under the general supervision and direction of the Director of IT Infrastructure, the IT Service Manager provides oversight for the operations and support of IS systems that fulfill the needs of the business, and provides input to the Director of IT Infrastructure as well as to peer direct reports responsible for other aspects of IT Infrastructure. The IT Service Manager's role is to supervise and maintain the organization’s ITSM program, Client Technologies end user support (service), Customer Helpdesk, Data Centers, License Compliance, IS budgets and IS department analytics. The manager fosters a customer-oriented culture and mindset driven by continual service improvement techniques. Works with IS and business operations teams to ensure good coordination of IS changes without impacting business processes. Builds and maintains relationships with other IS leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IS services to meet those needs, and is able to respond with agility to changing business priorities. Develops and controls annual operating and capital expenditure budgets for their area of responsibility and manages expenses to stay within plan. Provides additional budget support to IS leadership across the department as necessary. Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS operations environment. Maintains currency on new technologies and service management practices, and provides direction on what emerging IS service technologies and methods should be introduced, integrated and assimilated within IS department. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the IS services workforce. Works toward a balance between growing the agility required to achieve IS service objectives and ensuring the core IS functions are reliable, stable and efficient. Provides leadership, coaching and direction to the IS service management team and staff.
EDUCATION: Bachelor's Degree Information Systems Other relevant fields of study including law. Professional certification from an I.T. or healthcare management professional organization (e.g., HIMSS, IAITAM)
EXPERIENCE: 6-8 years in a related field such as Information Systems, Business Administration, Project Management or Customer Service
SPECIALIZED KNOWLEDGE: Proven experience in overseeing the direction, development, and implementation of software solutions. Excellent written, oral and interpersonal skills. Strong customer-service orientation..
Valid through: 6/21/2021