IT Service Management Process Consultant

Cask   •  

Dallas, TX

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 46 days ago

Position Description

This position provides ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to Cask customers and stakeholders in support of IT service management efforts. The employee will provide ITSM process (such as Change Management and Service Asset and Configuration Management) support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of service management environment(s). Must competently communicate and partner with customer service owners and managers on service management process improvement(s) and participate in appropriate customer focused service management forums and meetings.

The ideal candidate will also have working knowledge of the ServiceNow platform, with the ability to work with a solution architect to translate business requirements into platform stories

Duties

• Provide ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to customers and stakeholders

• Provide specific ITSM process (such as Change Management and Service Asset and Configuration Management) support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings

  • Consistently meet deadlines for project deliverables, such as process guides, strategic road maps, etc…

• Communicate and partner with customer service owners and managers on service management process improvement(s)

• Participate in appropriate customer focused service management forums and meetings

Qualifications

• Demonstrated knowledge and experience working with information technology service managers and service owners, across a wide range of industries

• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders

• Demonstrated ability to prioritize projects and efforts with minimum guidance

• ITIL Foundations v3 required (preference given for additional ITIL certification levels such as Expert)

• Excellent Microsoft Office Productivity suite skills

• BS or BA degree in a Business, Management, or related discipline from an accredited college/university

• Minimum of 5 years of experience in ITSM, ITIL or related IT environment

• 3 Years of related experience may be substituted for the BS or BA degree requirement

Cask is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, among other things, or status a qualified individual with a disability.