IT Service Delivery Manager

Salary depends on experience
Posted on 06/29/18
Mississauga, ON
Professional, Scientific & Technical Services
Salary depends on experience
Posted on 06/29/18

•  Link, support and actively communicate the connection between KONE (Vision, Values and Must-Win-Battles), IT and your team.
•  Accurately plan to achieve the business objectives.
•  Lead, direct, evaluate and develop your team to achieve the agreed objectives on time and according to budget ensuring continuous learning and a quality driven approach.
•  Perform the following people leadership activities on a timely and accurate basis: Performance Discussions (PD), salary reviews, bonus/incentive evaluation, competence development and evaluation and recruitment.
•  Actively communicate all relevant information to/from the team, ensuring close collaboration in GD and with other relevant units.
•  Ensure that KONE and GD policies, procedures and processes are met by yourself and your team members (including external providers).
•  Gather best practices to share amongst the team and other units/teams.
•  Follow up any key developments in your area.
 
Manage delivery of services provided by external partner(s) to ensure KONE business needs are met.
•  Understand and manage the SLAs to which the service provider is bound and ensure that the SLAs are met (or corrective actions taken).
•  Provide accurate reporting on service delivery.
•  Participate in the appropriate phase(s) of process execution.
•  Understand and manage the financial implications of service delivery.
•  Communicate to stakeholders all relevant information such as progress to SLAs, improvement areas etc.
•  Plan Service Management and its Governance within GD (level of planning and governance depending on the role).
•  Establish processes and procedures that increase internal efficiency and effectiveness.
•  Integrate IT processes, information and technology through the employment of best practices, to support complex infra¬structures, IT services, business processes and business services.
•  Develop, test, transit and operate IT services and infrastructure.

R0577661

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