IT Service Delivery Manager/Associate Director : Manufacturing Site in Houston, TX

$200K - $250K(Ladders Estimates)

Novartis Pharmaceuticals   •  

Houston, TX 77002

Industry: Pharmaceuticals & Biotech

  •  

11 - 15 years

Posted 60 days ago

This job is no longer available.

Job Description

Provide tactical/operational direction and demand management, enabling the business agenda with fit for purpose IT services and help Novartis be a leading company in our industry. Deliver a great business partnership experience for the business partners within the area of responsibility while driving the transformation activities towards the future TOQ IT state. Achieve the most efficient operations providing highest business value through effective management of IT resources (people, financial resources, services) Collaborate closely with other NBS IT areas to integrate highly valued IT services and solutions.


Major Accountabilities


Establishes and maintains the relationship with the business stakeholders by:

-Aligning the IT priorities with the business plans

-Acting as an escalation point for the business stakeholders in case of IT service issues

-Lead the preparation, obtain agreement and manage the IT budgets within the area of responsibility, in collaboration with supply areas

-Regularly collecting feedback on satisfaction with key IT services

-Acting as an advisor to the business stakeholders for IT related topics

-Communication and alignment with business stakeholders on IT compliance activities

-Providing the link between site business and global service delivery teams (Technical Operation, ERP, EWS, etc.)


Responsible for the local IT service delivery within the area of responsibility:

-Owns the local application portfolio Strives to continuous service improvement by monitoring the critical service level KPIs.

-Drives the simplification and standardization of local IT application landscape.

-Ensure proper implementation of global standards, policies and systems platforms.

-Manages the local IT operational budget.

-Ensure continuous training needs are identified for succession and career development of staff.

-Assures that the IT activities are aligned with the site business agenda on the tactical and level (yearly tactical plans in place per site in the cluster).


**Relocation assistance is available.**



Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Minimum requirements

•Bachelor's Degree or equivalent years of directly related experience

•MBA or MS preferred

•The ability to fluently read, write, understand and communicate in English

•10 Years of Relevant Experience

Valid Through: 2019-9-13