IT Quality Assurance Manager


Providence, RI

Industry: Education


Not Specified years

Posted 51 days ago


Directs quality assurance practices for the information technology department

Essential Job Functions

  • Manages the performance of the Payment Card Industry (PCI) compliance program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness
  • Provides reports on a regular basis, and as directed or requested, on the operation and progress of PCI compliance efforts
  • Collaborates with other university departments as needed to manage the successful delivery of high profile, complex IT projects
  • Develops and implements quality assurance programs and processes to provide on-time IT deliverables which meet requirements and appropriate technical standards which are then translated into test scenarios
  • Researches trends in new processes and technologies related to quality assurance and makes recommendations to improve new processes, software and systems, when appropriate
  • Maintains records of quality assurance findings and refers to appropriate development resource for corrective action
  • Reviews operational and project related implementations to assist and influence designs to follow principles of the System Development Life Cycle (SDLC)
  • Oversees problem management by partnering with IT staff to perform root cause analysis to work through issues and defects and support resolutions
  • Serves as core member of the architecture review board to facilitate the creation of reference architectures, policies and standards
  • Facilitates continuous improvement initiatives
  • Collaborates with IT teams to manage the development, implementation, and administration of Standard Operating Procedures (SOP’s) as well as monitors compliance with SOP’s
  • Serves as back up for the information security, risk management and compliance practices for information technology throughout the university environment
  • Assists with departmental budget
  • Supervises and manages student employees, as necessary, to enhance their academic and professional development
  • Performs other duties as assigned

Required Qualifications

  • Minimum of a bachelor’s degree or a combination of education/certification(s) and/or experience suitable for the position
  • Moderate amount of experience working in IT applications, systems, networking or in other related work

Preferred Qualifications

  • Bachelor’s degree or greater in computer science, engineering or a related field of study

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Job no: 5760