IT Program Manager - Content Services

Exact Sciences   •  

Madison, WI

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 67 days ago

This job is no longer available.

The Program Manager position requires an experienced and credible practitioner of project management, capable of delivering and continuously improving foundational project management capabilities while driving healthy change across the IT function with the continued engagement of key stakeholders and thought leaders. It is essential that he/she has experience establishing and or managing change in a dynamic and growing company.

The role of Program Manager incorporates elements of managerial work and technical skill, with the manager directing a team of IT specialists. Further, the Program Manager will have to interface with executive and director leadership on a regular basis, so the art of managing expectations, being succinct and juggling priorities is the key to success. A typical day for the program manager includes meetings with subordinates, general oversight of the IT workspace, and collaboration with other departments to deliver IT solutions to business units. Because of the nature of the department and the type of tasks that are performed, the Program Manager must have an understanding of information technology, computer science, software development methodologies, the software development life cycle, and must also be well versed in management techniques and must have the charisma, communication skills, and leadership ability needed to transform the IT organization to meet the demands of a dynamic and growing company.

Essential Duties and Responsibilities

  • Provide technical direction and guidance, as well as hands-on project leadership for software development and integration projects.
  • Ability to work with business stakeholders to define strategy and requirements in order to define and execute IT programs.
  • Ability to develop schedules, budgets, risk management plans, quality goals, and lead the team to success.
  • Actively participate in design and usability reviews ensure alignment with stakeholders.
  • Ability to maintain detailed program metrics around initiative goals.
  • Excellent change management and issue resolution skills with the ability to deliver results.
  • Ability to drive continuous improvements in all aspects of the process.
  • Ability to drive tough decision making while balancing business goals, technical implications, and timelines.
  • Excellent ability to mentor and lead IT program team members.
  • Formulate, organize and monitor inter-connected projects including coordination of cross-project activities.
  • Work closely with developers and testers to ensure functional designs and also assigns duties, responsibilities, and scope of authority to project personnel.
  • Lead and evaluate project managers and other staff.
  • Apply change, risk and resource management.
  • Assume responsibility for the program’s people and vendors.
  • Prepare reports for program directors.
  • Supervise staff including but not limited to organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to work nights and/or weekends.
  • Ability to work normal schedule of Monday through Friday during normal business hours.
  • Ability to lift up to 10 pounds for approximately 5% of a typical working day.
  • Ability to work seated for approximately 90% of a typical working day. Ability to work standing for approximately 10% of a typical working day.
  • Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability to comply with any applicable personal protective equipment requirements.
  • Ability to travel approximately 5% of working time.


Minimum Qualifications

  • Bachelors Degree or equivalent in Engineering, Information Systems, Computer Science, Business or the Life Sciences.
  • 5+ years direct leadership and project management experience with increasing responsibility or scope.
  • 8+ years of experience working in life science, biotechnology, pharmaceutical, or technology environment.
  • Strong collaboration, project management, and process improvement skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Must be highly organized and self-motivated.
  • Strong customer focus with a track record for driving delivery and operational performance improvements across an organization.
  • Must be able to listen and communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
  • Work closely with others on intangible issues across organizational and business-entity boundaries.
  • Knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the organization.
  • Knowledge of a variety of software and hardware solutions; multi-vendor environments and hybrid environment of on premise, co-located, and cloud based services.
  • Understanding and demonstration of the fundamentals of project management.
  • Manage teams and operations across functional boundaries, both internal and external.
  • Financial, resource, and vendor management skills.
  • Strong attention to detail, quality oriented with the ability to see the big picture.
  • Excellent communication and interpersonal skills along with ability to influence others.
  • Demonstrated ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications

  • PMI certification.
  • Advanced degree preferred.


Req No. 2019-3286