IT Operations Senior Manager - Application Support

PWC   •  

Tampa, FL

Industry: Legal & Accounting


5 - 7 years

Posted 24 days ago

This job is no longer available.

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.


As a Senior Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Develop project strategies to solve complex technical challenges for our clients
  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
  • Train, coach, and supervise team members
  • Continue to develop internal relationships and developing your PwC brand

The Operations Team is responsible for serving as a strategic business partners across IT and other functional units as well as the lines of service. The primary focus of this team is to identify trends in performance of qualitative and quantitative data related to IT Operations and propose innovative solutions/services to IT leadership and business stakeholders.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

6 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Fields of Study:

Information Technology

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:

-The planning and building of information technology-related application and infrastructure services across a global network of professional services firms emphasizing global technology needs in various IT technical areas;

-Continuous Integration and DevOps;

-Agile Release Management;

-Operations control quality and process improvement systems (ISO 9000, SEI CMM, Six Sigma, etc);

-Technical security operations and information security standards example: ISO 17799 security standard);

-Deployment of code, establishing quality of deployments, as well as release and change processes;

-IT Service Management industry-leading practices (ITIL); and

-Data Analytics service.

Demonstrates intimate abilities and/or a proven record of success as a team leader in planning and building information technology-related application and infrastructure services in various areas that involve leveraging skilled project management incluidng the following areas:

-Influencing others in a leadership capacity, proactively building strong working relationship within assigned customer organization;

-Designing strategies and release management processes in a complex global application and services environment;

-Managing the SLAs for release planning, building, checking and final deployment of software services;

-Managing relationships across the global organization at multiple levels;

-Identifying and addressing customer needs by developing and sustaining extensive customer relationships using networking, negotiation and persuasion skills to identify and offer potential new service opportunities;

-Preparing and presenting complex written and verbal materials including those articulating technical changes;

-Prioritizing workflow, managing schedules and resourcing projects;

-Translating industry specific knowledge into service improvement opportunities yielding quantifiable results;

-Verifying solution designs/architectures and building on compliance with mandatory standards;

-Planning and building releases for application services (build application release cluster, align applications, technology, and operations management for optimal resource oriented deployment);

-Performing as a team lead, leading teams to generate a vision, to establish direction and motivate members; and

-Creating an atmosphere of trust, leverage diverse views and coach staff to encourage improvement and innovation.

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:



-Statistical Analysis;


-Predictive Data Modeling;

-Analyst Services;

-Technology Platforms;

-Database Design;

-Data Management and Reporting Technologies;

-System Development Life Cycle (SDLC);

-Software Project Management Requirements;

-Design and Testing Techniques;

-Governance; and

-Emerging data technologies.

-Automating Service Desk tasks

-Digitally transforming the Service Desk

-Experience with conversational AI

-Implementing self service options and portals

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.