IT Operations Monitoring Engineer

Salary depends on experience
Posted on 06/29/18
South Bend, IN
8 - 10 years experience
Accounting, Finance & Insurance
Salary depends on experience
Posted on 06/29/18

Job Summary

The IT Operations Monitoring Engineer will lead the IT Operations team in the implementation and configuration of real-time monitoring, alerting, and reporting across the wide-array of Crowe’s Operations Infrastructure.  This individual will work in cooperation with technical and operational staff to ensure that monitoring capabilities are functioning within the needs of the organization.

  • Implement monitor and alerting solutions to provide early detection of production outages
  • Work directly with application owners to understand and establish monitoring requirements
  • Create and maintain documentation for monitoring processes and requirements
  • Work across Crowe Business Units to establish availability and reporting metrics
  • Participate and direct efforts with regard to health and performance monitoring
  • Identify and provide accurate, timely, and relevant communication to management on application performance monitoring (APM) technology changes and trends within the industry
  • Determine cost effective monitoring tool mix
  • Collaborate with IS Management to create business monitoring requirements to translate into technical specifications



  • 5 years or more with strong experience with the following or similar tools:  Microsoft System Center, Microsoft Azure App Insights, Idera SQL Diagnostic Manager, Riverbed APM, Solarwinds, VMWare monitoring tools
  • Determine and prioritize monitoring focusing on key Infrastructure areas:  Windows Server OS, VMWare, SharePoint, SQL, as well as other custom applications
  • Demonstrated knowledge of both cloud based and on-premises monitoring tools
  • The ability to manage a number of projects, and be able to adjust quickly to changing priorities in a dynamic environment
  • Demonstrated management of IT metrics with proven statistical results
  • Flexible, agile and able to manage within ambiguity as necessary
  • Excellent organizational/project management and analytical skills
  • Willingness to work after-hours and during maintenance periods as needed

Minimum Qualifications:

  • Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
  • Industry certification, a plus
  • Minimum 7 years related work experience
  • Agile Software Development Life Cycle Experience, preferred



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