IT Operations Manager in Columbia, MD

$150K - $200K(Ladders Estimates)

Avaya   •  

Columbia, MD 21044

Industry: Telecommunications & Hardware


5 - 7 years

Posted 55 days ago

Short Description

Manage overall operations of an Enterprise Communications solution. Responsible for the effective and successful management of labor, productivity, and quality control. Direct customer facing role. Must be able to effectively communicate status updates during maintenance and outage periods. Maintain and improve operational processes and documentation. Direct team activities toward meeting and exceeding requirements for customer satisfaction and solution reliability. Address customer issues in an efficient manner and work to improve cross functional activities. Manage relationships with key operations vendors. Other responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; employee motivation, development, and rewards. Requires a bachelor's degree in area of specialty and combined 8-10 years of experience in operational leadership and telecommunications. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. Requires excellent oral and written communication skills.



5 - 8 Years of Experience


Bachelor degree or equivalent experience

Valid Through: 2019-10-14