IT Media Services Manager

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking an IT Media Services Manager position for its National Information Technology Department.

MAJOR RESPONSIBILITIES:

• Responsible for management of the team who provide oversight and coordination of media resources needed for firm meetings and functions across all firm locations
• Manage schedules, provide production guidelines, procedures and feedback to ensure quality delivery and service by the staff
• Work with local office IT to ensure successful setup, testing and break down of meetings which include IT media resources
• Work directly with vendors to ensure the best technology choices for media services and video production
• Manage team schedules, resources and deliverables
• Hiring and training of Media Services staff
• Monitor and report team metrics and performance
• Lead firm departments, staff, and attorneys in a collaborative process to select the best available media resources that address content needs
• Serve as a focal point for all technical and administrative issues concerning videoconferencing and related activities
• Daily review of all video conference meetings for coming day/week to ensure all information is current and correct; notify techs of any revisions or late bookings

Additional Requirements:

• Excellent written and oral communications
• Excellent service orientation and teamwork skills
• Independently manage tasks
• Ability to respond to competing demands
• Ability to adapt and work within the firm's highly dynamic setting
• Ability to deal effectively with senior and mid-level executive/management teams in resolving technical conferencing issues and questions

Education and Experience:

• BA degree preferred
• Minimum of 3-7 Years of experience working with conferencing systems and solutions.

This position works in a fast-paced, team environment and requires exceptional customer service. During system upgrades, system troubleshooting and other peak periods, some overtime including weekend work based on support emergencies and other time-sensitive system duties may be required. Prior experience in a large law firm setting is a plus.

Akerman LLP offers an excellent compensation and benefits package. Please submit your resume, cover letter, and salary requirements for consideration. EOE

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