IT Manager


New York City, NY

Less than 5 years

Posted 224 days ago

  by    Radhika Arora

This job is no longer available.

Technology Manager provides and manages all services used to deliver information technology to customers and associates including networking, desktop support, audio, video, HSIA, audio and video conferencing, webcasting and basic lighting for different types of meetings and events. They are currently seeking an IT Manager to join their team in New York. He/she works closely with customers to deliver an excellent meeting, conference, and working experience. Technology Managers oversee Technology Specialists in supporting/executing customer needs and helps manage, train and lead Specialists in personal, technical and career development/training. The person in this role also works directly with the sales and production team to ensure an organized commitment to excellence. 


  • Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systems
  • Evaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile devices and network component problems
  • Preprogram coordination with client ensuring that all of their technological needs are met and in place for their arrival
  • Ensure that booking guidelines are followed, and that all leaders are maximizing space and revenue through audits and the weekly program execution order meetings.
  • Provide genuine anticipatory customer service by establishing good working relationships with client team members, divisions and vendors
  • Attend PEO, Pre-Con, and pre-production meetings as needed
  • Interact with Relationship Sales Managers to ensure a thorough understanding of the client experience with client prior to the start of their meeting/event
  • Prepare and follow-up on all sales quotes using revenue maximization techniques in accordance with client standard operating procedures
  • Cross-train in other conference center related areas
  • Assist with developing healthy employee relations climate, including employee motivation and coaching
  • Participate in collaborative project efforts with both the technology team and other departments
  • Participate in employee appraisals
  • Mentor Technology Specialists to provide a consistent level of customer service
  • Interview and hire prospective candidates for all positions in the department using targeted selection
  • Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, and special event conferences
  • Review all departmental SOPs on a quarterly basis and update as needed
  • Responsible for weekly financialreporting of client programs, tracking labor hours/dollar amounts, as well as spending
  • Review P&L/General Ledgerreports for department/location ensuring accuracy and transparency
  • Approval and submission of vendor invoices to Accounts Payable in a timely fashion
  • Participate in annual budgeting process for team member?s location

Required Experience

  • High school diploma/GED required, Bachelor?s Degreepreferred
  • 3+ years?experience in managing IT and AV equipment and computer software systems
  • Experience leading team members
  • Demonstrate extensive knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
  • Possess a basic understanding of Crestron hardware and functionality
  • Basic knowledge of data networking principles, architecture, and applications
  • Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers
  • Proficient in Microsoft Office and Apple iWorks suite of business applications. 
  • Ability to lead and manage other team members while working effectively with both internal and external clients
  • Experience with CRM applications