This position is responsible for the delivery of application development projects and ongoing application, technology and process support for a defined Business Area or the Company. The position may be responsible for multiple operations, functions, technologies, processes and/or projects. This person will direct the activities of professional staff in the research, development, implementation, support and education of new methods and technologies on behalf of the Business Area or the Company.
This person will operate largely independently in meeting their defined objectives and goals. This person is responsible for communicating all team activities, project status and operational performance metrics for their area of responsibility. This person will develop & manage budgets, plans, and resources to provide applications/systems/technologies/services/processes/education for a defined Business Area or all CUNA Mutual employees and in some cases affiliated companies
Application Development Project & System Executions: 50-60%
Oversee project teams as needed to support Company or Business Area projects and requests. Ensure that the technical and functional results are delivered as agreed upon with the project sponsors. Responsible for coordinating with staff across the IT organization to ensure successful delivery of project activity,
Accountable for overseeing successful completion of all non-project work activities (regulatory changes, enhancements, break/fix, maintenance, etc.) as required to support SLA s and functional needs of the Company or a Business Area. Develop and manage to operational budgets and plans.
Develop and maintain project and operational reporting to demonstrate quality execution of project commitments (budget, benefits, etc.) and adherence to service level commitments.
Manage relationship with external service providers as part of project execution of application support/hosting. Ensure all activity is delivered in compliance with normal policies, procedures, technology standards, security requirements, etc. of CMG and the IT department.
Application Data & Technical Strategy: 5-15%
Complete medium-term planning (monthly, quarterly, annually) for projects, staffing, etc. within area of responsibility
Participate in long-term technology planning processes. Ensure planned delivery activities are in alignment with long-term technology footprint.
Business Leadership & Customer Relationship: 10-15%
Understand business needs and processes for area of responsibility. Work with appropriate IT leaders / teams to ensure the application footprint/infrastructure will support the current and planned needs of the Business Area/Company.
Monitor customer satisfaction with project execution, operational support. Identify opportunities and implement changes to drive improvement in service.
People Leadership: 20-30%
Responsible for the consistent delivery of HRprocesses: recruiting, hiring, training, career development, performance management, etc. Evaluate team members in both technical duties and professional aspects of their performance.
Define application development/infrastructure team structure and resource levels. Allocate resources and responsibilities across the application team to meet required Business Area or Company results.
Communicate and reinforce CMG/IT/application/infrstructure team goals, policies and procedures to staff members.
Coach/mentor team members as necessary. Align team members in roles to best take advantage of their strengths and to grow/diversify their skill sets.
College degree in Information Technology or related field or equivalent trade-off in related professional work experience.
Seven years related Application Development experience
Three years in leading or managing Application Development projects
Excellent leadership, communication and presentations skills.
Job Id: R-003016