IT Manager I - Administrative Support Manager in Detroit, MI

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Finance & Insurance   •  

5 - 7 years

Posted 7 weeks ago


Provide clarity on objectives, scope and organizational change management. Provide input to business technology planning. Provide input into demand management process and executes on plan. Provide advice, guidance, encouragement and constructive feedback. Provide input to the identification and development of potential future leaders. Provide advice to the vendor relationship decision-making and contract development processes.


Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise. Ensure adherence to policies, procedures, and standards. Ensure efficient customer service to internal clients and external vendors. Ensure work, information, ideas, and technology flow freely across teams. Ensure staff has the resources and skills needed to support all work initiatives.


Measure service performance. Identify opportunities for process improvements and then implement. Identify the roles, skills and knowledge required to achieve organization goals. Review vendor contracts for alignment with desired results.


Manage the delivery of one or more IT service required supporting the IT strategy. Manage IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Manage budget and take appropriate steps to stay within budget. Document and present performance assessments.


Meet regularly with team to gather work statuses. Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand. Participate in IT workforce deployment activities.


Recognize and reward associates commensurate with performance. Identifies and confirms performance problems and notifies Contract Managers. Forecast and manage technology costs by providing input into annual budget planning and provides for consolidation. Forecast staffing requirements (e.g., headcount, skills).


Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.). Establish measurable individual and team objectives that are aligned with business and organizational goals. Deliver solutions consistent within current context of overall architecture. Maintain and control budget, schedule and resources.


Written and verbal communication skills and the ability to influence others. Demonstrated ability to launch and deliver a single IT project on time and within budget. Other related skills and/or abilities may be required to perform this job.


Seven (7) years of relevant IT and business/industry work experience required. Experience in supervising and building relationships with people at all levels required.


Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes, and functions.



Decision making, critical and strategic thinking skills ability to achieve or exceed planned outcomes.


Bachelor's degree in related field required.


Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations.