The IT launch/support analyst, as a member of the delivery team, will be responsible for supporting the .go-live. activities for the Kronos application at client sites. This will include managing launch deliverables, daily interaction and relationship management with key business customers and an understanding of the system configuration, as well as the various, interfacing systems. Key responsibilities include: . Coordinate and execute the day to day activities of software implementation projects during the build and transition phases . Final verification of system functional readiness for deployments including cutover planning and execution . Support the deployments at each location (travel may be required) . Become SME on Kronos system configuration . Assist with system testing, including UAT preparation and execution . Initial support of end users; manage and resolve client issues . Oversee knowledge transfer to IT Application Management (AM) team . Capture lessons learned and communicate to team . Communicate project status, issues and risks, as well as any mitigation and contingency plans, to ensure successful system delivery . Coordinate communications between the business teams, suppliers and various services teams within IT . Develop and execute plans under delivery time, budget and implementation constraints . Assisting client with change management; collect and analyze relevant data and take actions accordingly . Must ensure compliance with all corporate standards, policies, and controls . Implement existing program-level standards for design, security and controls, user interface and documentation . Complete appropriate documentation to support the implementation . Requires extensive travel to various facilities within US and Canada . usually 2 to 3 weeks every month.
Required - 5+ years experience with implementing complex systems at large corporations. Functional experience with HCM/WFM solution concepts such as Payroll, Benefits, Timekeeping, Accruals, Leave Management, Employee Scheduling, Attendance Management and Labor Forecasting Strong analytic skills, including experience with in-depth data analysis. Creative problem solving and business judgment. Proven ability to work independently to deliver on large, complex solutions that are highly interfaced. Strong organizational, planning and time management skills with the ability to prioritize effectively. Excellent interpersonal, written and spoken communication skills. Ability to lead by identifying and managing issues, risks, scope changes, plans, estimates and schedules. Experience with Microsoft Office applications, including Visio.
Preferred - Prior IT system or Kronos system implementation experience. Agile Methodology or Unified (Iterative) Solution Delivery Methodology experience. Ability to utilize desktop tools to accelerate communications (IM, WebEx, etc.). Open minded and accepting of new ideas. Experience in working with an onsite and offsite development team or delivery model. Able to negotiate solutions and lead the business teams to consensus.