IT Infrastructure Technical Analyst - Access Management in Aurora, CO

Aurora, CO 80010
and 3 other locations
8w ago


$80K - $100K


Systems Architecture & Engineering


Less than 5 years

Job Description


Provides guidance, assistance, coordination and follow-up on requests, questions, problems and malfunctions of systems applications, hardware or software supporting internal and external customers. Responsible for providing daily ongoing administration of the Nelnet network and systems environment. Administers and manages a complex Active Directory environment or other Shared Services systems, administering users in multiple technologies and applications, tape backup management, installing and distributing software, monitoring and ensuring security of the network environment. Excellent customer service skills and expertise in resolving technical issues that are not able to be resolved at the first level of support. Act as a customer advocate and liaison at all times as well as mentor first level Customer Service representatives.

This position requires work in support of the Company's contract with the United States Department of Education ("ED"). As

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Valid through: 2020-1-17

About Nelnet

Nelnet is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska. The company provides a range of products through its subsidiaries that include; customer service for student loan borrowers, technology related to student loan customer service, outsourcing services for guaranty agencies, tuition payment plans, education planning, enrollment-related services and higher education planning tools. Nelnet holds over $25 billion in student loans as of 2007, roughly one-third of all federally subsidized student loans currently held by students in the United States.
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