In this important role on AlixPartners' Corporate Services Information Technology team, you will work on the IT Service Desk delivering a high level of customer service and software/hardware problem resolution. This will be achieved by performing in depth diagnosis while guiding users through step-by-step solutions to ensure a successful outcome when fielding calls from the user base, creating the initial record of the request and resolving all Level One/Level Two end-user problems over the phone or in-person. We seek a highly organized person who can work independently and handle multiple projects with competing priorities. Clear communication, teamwork and professionalism are key core values that you will need to display.
Known internally as a Service Desk Engineer, the position is located in Chicago, IL, reporting to the Service Desk Manager Americas/Asia. Paid relocation is not available.
Valid through: 2020-4-8