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IT Help Desk Engineer in Chicago, IL

AlixPartners, LLP

Chicago, IL 60601
5d ago


Technical Support


Less than 5 years

Job Description

IT Help Desk Engineer, Chicago

In this important role on AlixPartners' Corporate Services Information Technology team, you will work on the IT Service Desk delivering a high level of customer service and software/hardware problem resolution. This will be achieved by performing in depth diagnosis while guiding users through step-by-step solutions to ensure a successful outcome when fielding calls from the user base, creating the initial record of the request and resolving all Level One/Level Two end-user problems over the phone or in-person. We seek a highly organized person who can work independently and handle multiple projects with competing priorities. Clear communication, teamwork and professionalism are key core values that you will need to display.

Known internally as a Service Desk Engineer, the position is located in Chicago, IL, reporting to the Service Desk Manager Americas/Asia. Paid relocation is not available.

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Valid through: 2020-4-8

About AlixPartners, LLP

AlixPartners is a consulting firm best known for its work in the turnaround space. The firm was founded by Jay Alix in 1981 in order to handle the turnaround of Electrical Specialties Co., and has since moved into a more traditional consulting space, grown to a staff of over 1,600, and added office locations throughout North America, South America, Europe, The Middle East and Asia. In 2012 AlixPartners was valued at $1 billion. AlixPartners was founded in 1981 in Southfield, Michigan by Jay Alix, a Detroit-area Certified Public Accountant (CPA)[clarification needed]. The company was founded as Jay Alix & Associates PC. According to BusinessWeek, the “firm pioneered consulting to companies in or near bankruptcy … While most management consultants focus on long-term strategy, AlixPartners' mission is more immediate. It jumps into crisis-ridden companies and looks for ways to maximize value for investors and creditors. Often, that means shedding assets or restructuring operations. But sometimes, it means preparing the company for sale.” It first found public notoriety in 1984, when working with the bankrupt automotive company DeLorean Motor Co, finding an additional $100 million for the company’s creditors. The company has built a mergers and acquisitions practice, in addition to other forms of business consulting. Specifically, they work within large merger integration situations. In March 2014 AlixPartners was brought on board to advise on the merger between JoS. A. Bank Clothiers and Mens Warehouse, two male clothing retailers. AlixPartners has consulted for companies including Airbus, Crocs, and William Morris Endeavor. Once hired by William Morris, AlixPartners was responsible for finding $120 million in cost cutting measures for IMG before the two agencies merged.
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