IT Help Desk / Computer Support Technician

Confidential Company  •  Seattle, WA

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 02/23/18 by Emily Russo
Confidential Company
Seattle, WA
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 02/23/18 Emily Russo

We are looking for IT Help Desk/Computer Support Technician for our client in ??Seattle, WA

Job Title: ????IT Help Desk/Computer Support Technician

Job Location: Seattle, WA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Our client seeks a Help Desk/Computer Support Tech 2 to support a vibrant, diverse and growing academic community of more than 400 undergraduate and 150 graduate students.  
  • Computing resources comprise a complex networked environment, including both administrative and instructional applications, some of which are in off-campus locations. seeks an experienced specialist to serve as a team player within IT. Our environment currently includes 500+ devices and 50+ servers with heavy concurrent use. 
  • The primary role of this position is help desk technician. 
  • This position is responsible for performing a wide variety of functions, and will work closely with faculty and administrative representatives for academic input. 
  • The successful applicant must possess technical skills and be able to work patiently and productively with students, staff and faculty spanning a large range of computing expertise.

Duties related to this responsibility include:

  • Work in a team role supporting computing environment, including networked devices such as copiers, and endpoints (desktop/laptop)
  • Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate.
  • Troubleshoot and resolve software, hardware and network issues.
  • Collaborate and coordinate with other members of IT as well as client IT staff.
  • Utilize system monitoring and ?ticket? tracking systems to monitor tasks and issues.
  • Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and othernetworked devices.
  • Supporting setup and use of video projectors, laptops, and videoconference systems. Troubleshoot issues in active class/meeting environments.
  • Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use.
  • Repair computer equipment including utilization of vendor specific warranty repair procedures.

Requirements:

  • Bachelor?s degree in Computer Science, Engineering or a related field.
  • Minimum 1year helpdesk/technical supportexperience in a large Windows AD based environment.
  • Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization.
  • Ability to work creatively within given resources to provide the best possible environment for students, staff and faculty
  • Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison.
  • Ability to learn new technologies and applications on the job.
  • Must be able to respond to both planned and unplanned issues, needs and activities outside of normal business hours.

Desired:

  • Experiencesupporting a mixed OS environment including OS X and Linux
  • Experience working in academic IT positions.
  • Experiencesupporting cloud based solutions such as Google Apps/Drive, Microsoft Azure, and Amazon Web Services.

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