IT Generalist - Plant at Afton Chemical in East Saint Louis, IL

The IT Generalist role will provide a wide range of support and customer service on various hardware and software issues in a chemical manufacturing environment.

Responsible for all local IT leadership and service. Provide hands on services and support while managing another IT onsite supporter. (Potential to manage resources at other plant sites, dependent upon candidate success). Must be adaptable to changing priorities, processes and projects while maintaining excellence in day to day activities. Must possess the ability to process knowledge quickly and put to practical use. Will interact as a conduit between business activities and IT leadership. Will work to align, document, and improve processes. Must be able to work independently to problem solve and manage escalations.

Responsibilities

Ability to work in a chemical manufacturing facility and maintain a safety-first mentality on every task.

Strong knowledge and support of PC hardware and software while maintaining SLA’s

• PC internals and peripheral devices
• Imaging and remote access concepts
• Microsoft Office and related software
• Database and various application exposure
• Working knowledge of VMware

Thorough working knowledge of all aspects of Microsoft TCP/IP network environment to include but is not limited to

• Windows Operating Systems and networking
• Network cabling, design and connectivity
• Server setup, configuration and maintenance
• Work in a team environment to maintain communications to the LAN/WAN team

Working knowledge of computer security and proactively support the corporate IT security initiatives.

• Anti-virus software related tools
• Global Policy
• Server and data backups

Technical resource to plant personnel in regard to enhancing current systems and formulation of future projects, their supervision and cost management.

• May include vendor or consultant negotiation
• Solution research and recommendation
• Cost analysis
• Training

Working knowledge of

• Cisco IP phone equipment and connectivity
• Camera and scan card access systems
• Barcode Systems

Willingness to participate in other projects and duties as assigned, which may be non-IT related at times

Ability to work in a fast paced at stressful environment while multitasking

Adaptive, flexible, and self-motivated

Can manage, mentor, and communicate well with others

After hours and on call availability

Qualifications

• Bachelor’s degree
• Relevant professional certifications
• 8 years Information Technology experience demonstrating progressive levels of responsibility
• 2 years in engineering and/or leadership role
• Thorough knowledge of ALL aspects of a computer network environment
• Ability to develop and maintain positive working relationships
• Ability to digest large amounts of information, analyze and problem solve
• Ability to work with multiple interruptions
• Ability to physically maneuver while providing support that may require crawling, climbing or walking long distance in plant environment
• Ability to lift and carry up to 50 lbs.
• Can develop and maintain positive relationships with customers, peers, and management
• Strong verbal and arbitration skills
• Strong written and documentation skills
• Potential travel 10%

COMPETENCIES

Responsible Care; EHS Management-Employ equipment, practices, and procedures which promote a healthy, safe, and secure work environment. Regulatory/Legal compliance.

Decision Making-Decision making in a timely manner based upon a mixture of analysis, wisdom, experience, and judgment; sometimes with incomplete information, under tight deadlines and pressure, while based upon appropriate risk and authority.

Business Acumen-The understanding of the basis for our business model and how that is realized in the market. The understanding of how business and operations are intimately linked, and the ability to utilize practices, trends, and information affecting the business to engage and drive new strategies and tactics in the marketplace.

Analysis and Problem Solving-Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; utilizes all appropriate tools to reach a robust answer.

Communication-The ability to communicate information clearly and succinctly and ultimately in an engaging and compelling manner.

Performance Bias-Possessing the drive and focus to achieve challenging goals, moving from thought and problem solving into value creation.

Collaboration and Networking-The ability to work in and across Afton's organizational matrix to achieve business objectives via engaging and rewarding interactions. Through this network, provide support and exert influence and drive. Influencing without authority.

Project Management-The ability to manage tasks and activities and drive their completion within the agreed framework, across regional and organizational boundaries