Serves as a team lead for assigned area(s). Assigned area include information security and identity management.
Participates in the selection and evaluation of team members.
Optimizes application usage and workflow efficiency by integrating key systems.
Partner’s with outsourced vendors to help ensure a comprehensive information security program.
Ensures the confidentiality, integrity, and availability of systems and data.
Oversees IT risk management through checking compliance via vulnerability testing, security assessments, monitoring security environment, conduct gap analysis, present findings, offer recommendations, and construct continuing resolutions to any discovered scenario.
Provide ongoing research for technologies and strategies that serve to further the security hardening posture.
Serves as a solution expert for upgrades and services for reported issues or for assigned projects.
Maintains, updates, designs, and develops assigned technology and controls by translating organizational needs.
Collaborates with operations leaders and end users of the system to design, build, test, train, implement, evaluate, and provide maintenance to assigned applications.
Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
Creates and maintains detailed technical documentation for assigned systems.
Provides and ensures on-call coverage as deemed appropriate by I.T. leadership.
Identifies and escalates production-critical issues to appropriate I.T. leaders. Engages and works with vendor when necessary.
Uses ticketing system to log and monitor tickets.
Participates in projects as deemed appropriate by I.T. leadership.
Evaluates and corrects issues involving configuration of applications.
Participates in Disaster Recovery planning, implementation, and testing.
May serve as an incident commander as deemed appropriate by I.T. leadership.
Education, Experience, Qualifications:
Minimum of a bachelor’s degree in Business, Technology, or related field.
Minimum of 8 years of healthcare and/or I.T. experience required. Prefer 10 or more years of experience in building and maintaining assigned area.
Must be able to acquire and maintain assigned Epic and or third-party vendor certification for assigned scope of responsibility.
Candidates may work onsite in Naples, FL or considered for a virtual position. If a virtual position is offered, candidate may be required to travel onsite up to 25% of the time.
Excellent verbal and written communication skills are required.
Ability to solve complex problems in a timely manner.
Accurate with good attention to detail.
Ability to work under own initiative / self-motivated.
Experience with information technology optimization.
Dexterity to learn new systems and programs rapidly.