IT Engineer, Staff - Services Transformation&Process Automation

Qualcomm Incorporated   •  

San Diego, CA

Industry: Telecommunications


5 - 7 years

Posted 163 days ago

This job is no longer available.

Job Overview
GENERAL SUMMARY: This role will beresponsible for identifying and driving process and tooling changes within the IT End User Services organization leveraging continuous improvement methodologies and process/system automation technologies. Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of solutionssupporting businessprocesses and operations. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Theresponsibilitiesof this role include:

  • Working independently with little supervision.
  • Taking responsibility for own work and making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
  • Using verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
  • Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
  • Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
  • Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives. PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Model desiredprocesses and identify ways of standardizing and delivering an efficient process that supports global operations teams
  • Provide technical analysis and guidance for projects that support systems engineering and application support teams
  • Communicates with project lead and internal teams via email and direct conversation to overcome obstacles and resolve any problems.
  • - Monitors and analyzes overall availability and performance of computer operating systems and/or software applications to ensure customers can access necessary systems and/or applications, and looks for trends and makes recommendations for improvement.
  • Participates in project review sessions to communicate project status and discuss complex issues.
  • Serves as a technical lead on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project.
  • Identifies technical issues that affect a project or other areas of an overall system and synthesizes issues into an appropriate document for discussion with the appropriate audience (e.g., project lead, other team leads).
  • Presents system solution or other technically complex information within and outside of project team.
  • Works directly with Business Unit Management to ensure new systems and/or applications operate according to user requirement specifications.
  • Mentors other team members to disseminate knowledge about subject matter expertise and latest IT solutions.
  • Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner
  • Encourages team members to further develop their skills and knowledge by directing team members to appropriate resources.
  • Leads technical discussions to ensure the right path is followed to project completion.
  • Actively manages team project priorities, deadlines, and deliverables for a single project.
  • Identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.
  • Networks with colleagues outside of the system function to gain insight, ideas, and connections.

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company. Minimum Qualifications
Bachelor's degree and 4+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelors degree.
Preferred Qualifications
2+years leadership role in projects/programs.

  • Familiarity with formal project management and continuous improvement methodologies such as: Lean or Six Sigma, Agile, PMI
  • Experience with RPA or other process automation technologies
  • Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
  • Applications - Basic knowledge of application architecture specifically related to performance and troubleshooting.
  • Decision Making - The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.
  • Documentation - The ability to document solutions to basic IT issues by using standard policies and procedures.
  • Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
  • IT Expertise - Knowledge of major operating systems, major enterprise software applications, hardware, and - middleware. This includes the ability to understand some development and testing and analysis methodologies.
  • IT Support - The ability to receive various computer related requests from end-users and operate the basic features of IT support software and tools to effectively provide IT services. This also includes the ability to respond with urgency to requests.
  • Monitoring - The ability to understand how to interpret data from logs in order to monitor and maintain performance and identify security issues.
  • Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.
  • Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.
  • Time Management - The ability to quickly prioritize mission-critical from less important or trivial work activities. This includes sensing what the next most useful thing is to work on, and focusing on the critical few tasks that add value while putting aside or delaying the rest. PHYSICAL REQUIREMENTS:
  • Frequently transports between offices, buildings, and campuses up to mile.
  • Monitors and utilizes computers and test equipment for more than 6 hours a day.
  • Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Education Requirements
Bachelor's degree and 4+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelors degree.