IT Engineer - CRM Applications Delivery and Support

  •  

Houston, TX

Industry: Technology

  •  

11 - 15 years

Posted 52 days ago

esponsibilities

  • Service Development & Delivery Leadership for portfolio of applications in CRM & e-commerce
  • E2E experience and knowledge in customer facing aspects of business value chain
  • Work with Business Relationship Manager and Enterprise Architects to define App Portfolio and priority for current quarter and fiscal year
  • Lead and manage Development Systems Integrator for project / program
  • Lead Major enhancements with Outsourcing providers
  • Manage and ensure Security remediation Implementation for all findings
  • Review and approve changes in Applications landscape
  • Service maintenance employing ITIL principles
  • Define Service SLA with Business Relationship Management and outsourcing Providers
  • Lead problem Management and resolution
  • Responsible for Support and Maintenance budget and achieve efficiencies
  • Provide Instrumentation for proactive diagnostic insight into health of applications
  • Create systems for error handling, and logging
  • Work with ITSM to show improvement in impact of change to production

Education and Experience

  • Technical Bachelor’s degree or equivalent experience and a minimum of 12 years of related experience or a Master’s degree and a minimum of 10 years of experience.

Knowledge and Skills

  • 10 or more years of experience in CRM, ecommerce and customer facing applications.
  • 7 or more years of experience writing code (such as, and not limited to, Java, C, C++, C#, VB.Net; databases like Sql Server/ Oracle; and Testing tools Experience of multiple full release cycles.
  • Advanced understanding of modern software development methodologies.
  • Advanced understanding of modern software development tools and SCM.
  • Advanced understanding of Software Test methodologies, and an expert in testing tools. Strong General Project Management.
  • Strong Customer/ Vendor Management.
  • Strong Business Analysis. Master in DBA.
  • Advanced Web Technologies.
  • Strong verbal and written communication skills; demonstrated influencing skills, high level of technical and team leadership skills.

Impact/Scope

  • Pan-company influence and impact.
  • Leads multi-geography cross – functional teams.
  • Develops innovative solutions to complex business and technology problems.

Complexity

  • Recognized as a strategic leader across the company. Acknowledged as subject matter expert.

  • 1032692