IT Coordinator

Confidential Company  •  Washington, DC

Less than 5 years experience  •  Technology

Salary depends on experience
Posted on 06/01/18 by Cynet Sytems
Confidential Company
Washington, DC
Less than 5 years experience
Technology
Salary depends on experience
Posted on 06/01/18 Cynet Sytems

We are looking for IT Coordinator for our client in Washington, DC

Job Title: IT Coordinator

Job Location: Washington, DC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

Essential Job Functions: 

  • Be the primary point of contact on all matters related to hardware, software, and communications support for the department 
  • Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk) 
  • Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year 
  • Order standard IT equipment for the department and see to the disposal of retired equipment 
  • Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis 
  • Participate in the evaluation and piloting of new products and services (both hardware and software) 
  • Identify and propose IT applications that support the Department?s work to CIT and assist in the development and implementation of the application 
  • Provide IT training for staff members, particularly for newly hired staff 
  • Administer information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable) 
  • Coordinate with Bank?s Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees 
  • Provide expertise on all Software and Corporate applications 
  • Follow up on all fixes and repairs on IT products in the department 
  • Configuration of iPhone, iPad, and Android devices for corporate users 
  • Python installation and Configuration for data Science 
  • Code in Python, C#, CSS, HTML, Java, and Ruby on Rails. 
  • AWS VPC Configuration 
  • Adobe CC Application Installation, Configuration, and working withPhotoshop, Indesign, Illustrator, Muse, etc 
  • Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences 
  • Prepare laptop PCs for mission travel 
  • Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication 
  • Disseminate IT information to departmental staff 
  • Assist in departmental moves of IT hardware and communications 
  • Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IFC IT standards 
  • Adhere, advise, and enforce the technology standard requirements and procedures of IFC 
  • Assist staff in procurement of cell phones and Blackberry devices 
  • Ensure that the integrity and security of IFC Systems are not compromised from within or outside the corporation 
  • Collect feedback on IT services from clients, utilizing surveys and ?Expos? 
  • Use the ?Remedy? call tracking system to track work and analyze reports to identify problem areas and training opportunities 
  • Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable) 
  • Monitor voice and data communication usage charges for the department (if applicable) 
  • Assist the budget analyst in preparing requisitions for procuring hardware and software for department use 
  • Administer space usage, both with corporate shared network drives and Notes email archive 
  • Serve as the Department?s Software Asset Management (SAM) Custodian, with the following responsibilities: 
  • Ensure compliance with SAM Policy, and SAM Process and Procedure Manual 
  • Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s) 
  • Act as control point for software asset tracking 
  • Keep up to date records for all software assets owned by respective Dept/Unit/VPU 
  • Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU 
  • Ensure the careful use and safekeeping of all software assets owned by respective Dept/Unit/VPU 
  • Assign software assets to individual staff and ensuring prompt reclamation upon staff departure in line with SAM Policy, and SAM 
  • Process and Procedure Manual 
  • Ensure all assets are inventoried in a timely fashion and that the results of the inventory are promptly entered in the Definitive 
  • Software Library, License Database, and Software Catalog 
  • Follow established inventory process, as described in the SAM Process and Procedure Manual 
  • Ensure that all desktop application and networksupport are performed 
  • Be responsible for: issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CIT, and departmental training 

Educational and Technical Qualifications: 

  • Education: Bachelor?s degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field 
  • Role Specific Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment .
  • Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications 

Certification Requirements: 

  • Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred) 

Required Skills/Abilities: 

  • Excellent communication skills 
  • Ability to guide a team of IT members to achieve results 

Desired Skills/Abilities (not required but a plus): 

  • Pluses for Levels: (level II, III): 

Experience Matrix for Levels: 

  • Level II - 5+ years of experience 

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