IT & Cloud Ops Engineer at Catapult Sports in Boston, MA

What You’ll Be Doing:

Strategy, Planning and Prioritization

• Establish and maintain regular communications with the Director of IT & Cloud Operations, department heads, and fellow employees regarding pertinent IT activities.
• Based on agreed upon requirements formulate and propose potential approaches to meet. Once a proposal has been reviewed by the stakeholders and approved, work to implement and deploy.
• Assist in the development of business case justifications and cost/benefit analyses for proposed IT spending and initiatives.
• Assist in the development and implementation of compliance standards such as HIPAA, GDPR, and ISO 27001
• Participate in the creation and review of IT budgets to ensure they accurately forecast and communicate what will be required to achieve stated goals, guidelines, and objectives.
• Participate in the development of IT policies and procedures, including those for architecture, security, disaster recovery.
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Operational Management & Excellence

• Proactively review Wilmington IT and Catapult Cloud Services operation to ensure we are fully meeting the needs of our Business and Customers.
• Including performance, reliability/up-time, backups, security and compliance requirements.
• Documentation of Wilmington Network, Systems, Backups, IT Procedures, Catapult Cloud Services and Implementation details
• Monitor, benchmark and analyze operations and make recommendations for the improvement of the overall IT infrastructure and systems.
• Participate in the deployment, monitoring, maintenance and support of all networking, hardware and software based on business needs.
• Support end-user services, including phone systems, IT help desk and technical support services.
• Management and support of Catapult Sports Infrastructure; primary focus on Wilmington MA office, remote offices and employees while on business travel
• Assist end users with any desktop related issues that arise on a daily basis
• Assist the Cloud Operations team with monitoring of services in AWS / Azure
• Assist the Cloud Operations team with operational tasks in AWS / Azure
• Provide support of office(s) WAN & LAN with the ability to be available on weekends, off hours and when emergencies arise
• Administer network accounts, security groups, permissions, troubleshooting access for domains and cloud services
• Configuration and setup of systems for new employees and servers for various departments
• Ability to effectively form and manage external vendor relations
• Effectively handle any escalations for issues in your area of responsibility.
• DNS management of internal and external DNS zones
• Administration of G-Suite and Office 365 productivity environments and email
• End-user computer hardware and software purchasing, inventory, troubleshooting and repair, software support and research
• Laptop builds/rebuilds for existing and new hires; Archiving terminated employee data in secure company location
• VPN Connectivity
• Mobile device connectivity support
• Printers and Print services
• Provides security key FOBs to employees and guests
• Involved in cube and office build outs, involving both high voltage (power) and low voltage (data/voice) cabling and Moves/Adds/Changes/Relocations
• Workstation setup for new users
• Inventory and Help Desk ticket tracking

What You’ll Need:

Knowledge & Experience

• 3+ years of Data Center technology experience (VMware, Dell Servers, PDU, SAN Technologies, IIS, SQL)
• 3+ years managing or supporting AWS (Amazon Web Services)
• Experience with scripting languages, cloud formation (Terraform, Ansible)
• Experience with CI/CD technologies (GoCD, Jenkins)
• Good understanding and technical knowledge of current networking technology, security and Windows/Linux/OSx based operating systems, hardware.
• Experience in IT network and infrastructure, project management and policy development.
• University degree in the field of computer science, information systems or equivalent experience
• Experience with systems design and deployment from business requirements analysis through to day-to-day management.
• Demonstrated ability to apply IT to solve business problems.
• Excellent troubleshooting skills.
• Certifications:
• CCNA or equivalent Networking knowledge and experience
• VMware or equivalent experience
• AWS Certified Cloud Practitioner or equivalent experience

Personal Attributes

• Highly self-motivated, self-directed, with attention to detail.
• Extensive experience working in a team-oriented, collaborative environment.
• Excellent written, oral, and interpersonal communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to build & maintain relationships with stakeholders.
• Ability to keep IT management aware of and up to date on site issues.
• Ability to manage/direct contractors and interns.
• Ability to quickly learn new skills.

Work Conditions

• On-call availability for 24x7x365 operations
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Ability to lift and transport moderately heavy objects, such as computers and peripherals.
• Travel - Occasional travel to other Catapult offices/sites may be required.