IT Business Relationship Manager / Senior Analyst

JM Smucker Company   •  

Akron, OH

Industry: Food & Beverages


Less than 5 years

Posted 163 days ago

This job is no longer available.


Manages relationships between business areas and Information Services department including:

  • Supports business areas with new project generation
  • Facilitates Work Review Meetings with Business Partners
  • Consults with business SME to document existing process, research best practices and propose future process in the spirit of continuous improvement 

Works on and leads various project deliverables including but not limited to:

  • Defines business requirements based on translation of business needs and gaps collaboratively with the SME leading to Functional Design
  • Creates deliverables such as business process flows, what’s changing, business requirements, test plans, test scripts, cutover plans, and key learnings

Creates functional design in collaboration with IS development teams

  • Highlights process changes and provides input on potential impact to the organization and/or roles and leads People Change Management deliverables
  • Owns the design, construction and execution of test cases/business scenarios
  • Proactively executes best practices regarding audit and security controls

Manages small to medium size projects:

  • Manages projects for supported business area
  • Manages projects leveraging existing technologies or capabilities
  • Executes and enforces standards & methodologies around business process development, project management and change management
  • Delivers project scope (people, process, and technology)

Provides business user support:

  • Provides Tier 2 User Support
  • Developments Standard Operating Procedures (SOPs)
  • Facilitates business process improvements through discussion, facilitation, process modeling, etc.



  • Bachelor's degree in MIS or related field


  • 3 - 5 plus years of relevant work experience
  • Prior experience in Consumer Packaged Goods, Sales, Marketing, Foodservice or Information Services
  • Experience as a project participant or leading project management activities with a good understanding of project management methodology
  • Experience creating business process modeling and change management activities
  • Experience contributing to Data Governance processes