The Business Relationship Manager (BRM) will be focused on building a true partnership between IT and the business unit/area they support, by taking a leadership role in shaping technology services aligned to the strategic direction of the function. This is achieved by having a true understanding of their partner’s business, its strategic direction, underlying processes, required outcomes and corresponding pain points.The BRM will frame complex problems by providing simple and standard solutions to both the business and technology organizations. The BRM will assume the responsibility for providing the interface between the business unit/area assigned and IT to ensure the alignment between the delivery of solutions, capabilities or other project work, and the operational and strategic goals and priorities of the business unit. The BRM will be the contact point for business leadership and senior stakeholders, providing a conduit for their interests and objectives, while equally serving as a channel of engagement and communications from IT to the respective business unit or area. The BRM will partner with, and help focus business leadership efforts in, identifying and formulating initiatives, proposals, and business cases to achieve their objectives, while maintaining alignment with the IT environment and strategy through creating awareness and understanding of current and future technological capabilities. The true value comes in being able to influence at the appropriate leadership levels on both sides, bringing together a strong partnership between the Business and IT.
This position can be in a Remote Location.
- Maintain the overall business relationship to ensure IT is delivering on commitments and meeting business needs within agreed upon Service Levels Agreements
- Establish and maintain ongoing relationships across the business unit's leadership team, key executives and other stakeholders for IT to have an ongoing understanding of how best to meet their objectives.
- Facilitate and coordinate the efforts of the business unit leadership toward identifying and establishing the best possible set of initiatives and projects aligned with their priorities and meeting their goals and objectives.
- Engage with and conduct periodic reviews with the business unit executives to validate and assess their project plans, and assist in reprioritizing to meet business unit needs as required.
- Identify and suggest reviews of any significant business unit initiatives or projects that are challenged in order to determine whether they should continue, be significantly changed, placed on hold or discontinued.
- Proactively alert business unit leadership to opportunities for applying technology developments to the challenges from growing digitalization in their area.
- Work with other IT staff to identify enterprise wide efficiencies and synergistic opportunities.
- Support IT leadership in communicating IT’s value contribution to the business unit and enterprise, and cement the understanding that projects and programs are the mechanism by which strategy is realized and change is delivered.
- Participate in development and ongoing maintenance of IT materials, documentation, workshops and other artifacts to ensure consistency in business unit engagement and interaction with IT.
- Support good business unit financial stewardship through highlighting any issues arising from the performance of individual projects to assure the on-plan usage and consumption of resources and funding.
- Take charge of the development and maintenance of communications and reporting concerning the projects of the business unit.
- Ensure proper inventory of applications and calculation of total cost of ownership (TCO) for the business portfolio(s) supported
- Define and maintain all business relationship management key performance indicators (KPI) metrics
BRM may also be called upon to
- Gather and validate business/technology requirements to establish scope and define project impact, outcome criteria and metrics.
- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility and conformity to standards.
- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Create systems and business process models, specifications, diagrams and charts to provide direction to developers and/or the project team.
- Develop and conduct reviews of the business requirements to ensure that requirement specifications are correctly interpreted, meet customers' needs and are aligned with dynamic business drivers.
- Bachelor’s degree (B.A. / B.S.) in computer science, engineering, business administration, Finance or related discipline.
- Min. 8 years of experience in IT and business/industry
- Four or more years in diverse roles and increasing responsibilities across business, IT or projects
- Travel up to 25%
- US Citizenship.
- Selected applicant will be subject to a government security investigation and must meet the eligibility requirements for access to classified information.
Skill Set desired:
- Strong experience in IT program / project management, including a strong track record of successfully delivering large, complex programs consisting of multiple interrelated projects that span across locations and/or functions. ERP, Oracle e-Business Suite or other Cloud Solution, Sales Force with concentration in Human Resources, Business Development and Manufacturing and Services organization is a plus
- Understanding of Human Capital Management Systems, HRIS, and Self Service and Business Development
- Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Familiarity with industry trends and innovation.
- Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business as well as technical leadership.
- Excellent analytical, collaboration and facilitation skills.
- Effective influencing and negotiation experience and skills in an environment with high competition for resources between business units.
- Possesses a high degree of political sensitivity, astuteness and the ability to effectively use the informal power structure of the organization to best represent the business unit.
- Highly empathetic and able to apply different engagement styles to match the needs of a variety of business stakeholders, as well as temperaments and personalities.
- Familiarity with the use of reporting tools to monitor activities and analyze project performance.
- Familiarity with one or more project/program management methodologies (such as PMI PMBOK, PRINCE2, Agile and MSP), ideally across a range of projects.