IT Application Cluster Lead in Nashville, TN

$100K - $150K(Ladders Estimates)

UBS   •  

Nashville, TN 37201

Industry: Finance & Insurance

  •  

8 - 10 years

Posted 56 days ago

Your role

Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to:

•serve as the IT Support Analyst for the Business application support within Technology Operations Center (TOC) team

•face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams

•challenge the status quo and work to improve the support model used by the regional / global support teams

•provide incident, problem and event management according to ITIL standards

•ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery

•provide environment planning and ensure all end-of-life technologies have a remediation plan

•assist with work driver and alert reduction efforts across the application portfolio

Your team

You'll be working in the Investment Banking Operations team within UBS's Technology Operations Center (TOC) Application Support. The TOC Application Support covers both front-office and back-office functions. The TOC is chartered with ensuring stability of the production environment and is the gatekeeper that ensures that only properly tested and planned changes are implemented. Globally, we are split into two groups; 1) the Level 2 Application Support group and 2) the Service Transition Team that provides Change and Release planning, deployment, and post implementation verification.

TOC IB Operations is a global team providing 24 * 5.5 support located in India, Singapore and US. They support highly critical back office functions such as settlement and confirmations, regulatory reporting, collateral valuations for various products within Investment Banking portfolio.

Your expertise

You have:

Business Skills

•At least 8 years with an Investment Bank or financial institution working for a Level 2 support team in a senior analyst role

•Solid understanding of the Client Lifecycle Management processes and related reference data


Technical Skills

•solid Linux / Unix skills, JAVA, Shell or Perl scripting experience and understand AutoSys, MQ/EMS and Web (websphere, tomcat) technologies

•solid expertise in databases especially Sybase & Oracle with respect to writing/reading SQL, Database performance and troubleshooting

•Good understanding of high availability architectures


Process and Soft Skills

•a natural ability to solve complex issues and coming up with innovative solutions

•solid stakeholder management and relationship skills

•a continuous improvement mindset with proven success in this area

•a complete understanding of the ITIL Service Framework (incident, problem, release and event management)


You are:

•an effective support analyst that has worked under a follow-the-sun support model

•a confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences

•a proven incident & crisis manager with the ability to perform under pressure

•able to work autonomously with minimal supervision

•able to take ownership of issues and drive through to completion

Valid Through: 2019-10-14