IT Application Administrator - HR Systems

Exact Sciences   •  

Madison, WI

Industry: Professional, Scientific & Technical Services


Less than 5 years

Posted 34 days ago

Summary of Major Responsibilities

As an Enterprise Application System Administrator, you will be responsible for technology research, implementation, ongoing administration, product governance, and subject matter expertise of supported Enterprise Application suites. This job would specifically focus on packaged HR applications such as HCM, payroll, and SaaS solutions.

This role also acts as the liaison between subject matter experts (vendors, database, middleware, firewall, network, etc.), work with application developers, QA testing teams, and internal infrastructure team members to troubleshoot application system problems, as well as occasionally provide on-call and after-hours support.

Essential Duties and Responsibilities

  • Application management including maintenance, performance monitoring and tuning, upgrades and patching, capacity planning, monitoring
  • Collaborate closely with infrastructure teams (network, server/storage), functional teams (business analysts, QA testing), and suppliers on architectural design and to guarantee high quality, system availability, and proactively identify areas of improvement
  • Lead and participate in technical improvement projects implementing new processes, technologies, and infrastructures using Exact Sciences project management technologies
  • Responsible for configuration changes to support business processes and follow change management practices as applicable to the scope of applications they support
  • Partner closely with global security team on architectural design and security related project implementations following standards and implementing best practices
  • System support (3+ Level) for critical escalation to handle critical outage situations
  • Ensure resolution of incidents and problems supporting the Business and in line with their KPI's
  • Automation mindset to continuously increase efficiency of the team


Required Qualifications

  • Bachelor degree for Information Technology/Computing/Engineering or equivalent experience
  • Minimum 3+ years working in Information Technology position
  • Support growing business with new Enterprise Application functionality and implementations, including process and system design, integration testing, user training, and post go-live support
  • Direct work/experience with administration of packaged enterprise applications, including both client/server and cloud-based systems
  • Excellent written and verbal communication skills as illustrated through previous work experience; ability to communicate with both technical and non-technical audiences
  • General operational expertise such as good troubleshooting skills, understanding of system's capacity, bottlenecks, basics of memory, CPU, OS, and storage
  • Network and Windows OS fundamentals required

Preferred Qualifications

  • Strong Conceptual ITIL knowledge required; Service Now ticketing software experience
  • Abilities in analysis, tuning and optimization, backup and recovery
  • Understanding of the general security concept for system admin and users and integration options into AD/LDAP
  • Deliver documentation and training to new Enterprise Application users and development of existing users
  • Perform functional testing of Enterprise Application system changes and work with business users to complete and document user acceptance testing
  • Comply with company’s IT policies & procedures

Physical Requirements

  • Ability to use computers daily in an interactive manner for extended periods of time and up to 8 hours per day
  • Ability to sit for an extended period of time
  • Ability to stand for extended periods of time and up to 6 hours at a time
  • Constant walking or motion to coordinate work and interact with co-workers
  • Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email
  • Ability to travel (by land and air), both domestically and internationally, on occasion
  • Ability to lift and move up to 40 pounds on an occasional basis


Req No. 2019-3287