IS Service Delivery Manager

Job Description

Shared Services: IS CareConnect Administration (Full-Time, Day Shift) -

Job Summary: The IS Service Delivery Manager serves as a liaison between the LLUSS Information Services department and their designated partners and service groups. Develops and maintains an ongoing relationship with their respective partners and groups through regular meetings, observation and communication. Understands Electronic Health Record (EHR) processes that affect the partners and communicates information regarding these activities to the respective groups. Communicates system issues and questions that affect the partners to the IS department and brings together the best resources to resolve any issue. Reviews and analyzes respective partner's performance through various reports to identify trends, issues or concerns and routinely share this analysis with the group leadership. Analyzes data and proactively communicates key operating information to the partners. Performs other duties as needed.

Education and Experience: Bachelor's Degree required. Minimum five years of experience in a healthcare Information Systems department, healthcare operations, or similar experience required. Minimum one year of Epic experience preferred. Experience may be considered in lieu of Degree.

Knowledge and Skills: Thorough understanding of the partner's operations including the scope of services provided, Epic Software, general business processes, and IS processes preferred. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Valid Driver's License required at time of hire.

About Us

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

About the Team

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.

Loma Linda University Shared Services is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant's consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.

We appreciate your interest in Loma Linda and wish you success in your job search!