IS Plant Support Manager

Schreiber Foods   •  

Tempe, AZ

Industry: Food & Beverages


Less than 5 years

Posted 43 days ago

What you’ll do:


  • Provides support and follow-up to partners with hardware, phone, or other identified IS support items or process issues.  Identify and address trends in support issues and address root cause.
  • Be able to diagnose, repair, install and perform upgrades on all IS supported software and hardware according to SFI’s standard operating procedures. Focus on proactive support. 
  • Maintain communications with partners during the resolution process, taking ownership of partner request. 
  • Utilize the Service Desk application to track requests and complete on time. 
  • Communicate system outages to those affect at assigned plant(s).
  • Provide 24x7-support for plant/region as needed.


  • Coach and grow partners by setting performance expectations, providing feedback, addressing performance issues and rewarding good performance.  
  • Ensure IS Analysts are knowledgeable of other plants within the region as a development opportunity, backup support and for succession planning.  
  • Work with partners to grow their technical, business and leadership skills. 
  • Provide quarterly and annual performance assessments to direct reports.
  • Provide leadership for a staff of 2-4 ISPS Analysts & Interns. 
  • Participate in hiring future partners for IS and for plant leaders.
  • Participate in plant leadership events, meetings and tasks as requested by the plant manager. 
  • Keep the plant leaders up-to-date on IS projects, changes and value provided. 
  • Partner with the plant leadership team to develop better ways to run a production facility and raise and address issues as they come up.

Project Management

  • Assist with rollout of new processes, hardware or software.  Provide direction to ISPS Analysts related to implementations. 
  • Create AR’s and closing documents assist partners with creating project requests. 
  • Work with contractors and engineers to ensure SFI policies are understood and followed. 
  • Provide solutions to engineers to meet their requirements for each initiative.  Educate them on the information they need to provide to you. 
  • Communicate project status to IS and plant leaders. 
  • Manage AR’s from $1,500 to $200,000 with IS spending up to a million dollars on parts of other AR’s.


  • Work with other ISPS Mangers to create strategic plans for IS plant support and implement.
  • Understand the needs and requirements of the customer.  Be able to document, evaluate options, pros/cons and make recommendations.
  • Create IS documentation for plant supportprocesses that will make us successful in the future.  Follow and demonstrate an understanding of information systems processes and best practices.
  • Educate your direct reports on how their results feed into the successes of the ISPS strategic goals. 

Job Requirements

What you will need to succeed:

  • Bachelors in Computer Science, IS, Business or Related
  • 3+ years experience in IS Systems Support experiencerequired
  • Strong technical background, including knowledge of IS support methodologies and best practices.
  • Fundamental systems and networking knowledge beneficial.
  • Excellent communication skills
  • Proven project management skills
  • Ability to prioritize for self and for team
  • Able to work independently and be self motivated
  • Current Partners:  Must be in current role for a minimum of 2 years

Job: IRC77464