IS / IT Service Desk Technician

Parsons   •  

Fort Meade, MD

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 43 days ago

make the world a safer and more secure place—one computer at a time.

As a mid-levelIT Specialist, you will be assisting a team thatsupports USCYBERCOM IT Help/Service Desk. We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of ITsupport needs. Daily duties include:

  • Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
  • Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components
  • Addresses and resolves basic incidents and requests and logs all incidents and requests
  • Creates a positive client supportexperience and builds relationships through deep problem understanding, ensuring timely resolution
  • Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions
  • Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above
  • Assists/manages the USCYBERCOM IT Help/Service Desk Team

Additional skills that would help with position success:

  • A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave
  • Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more
  • Customer Focused


  • Five+ years of experience as an IT Specialist
  • Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • Minimum DOD 8140/DOD 8570 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Security+, SSCP)
  • Strong attention to detail and organizational skills; excellent communications skills


  • VTC scheduling / troubleshootingexperience
  • Tier 1 supportexperience
  • Experience with JIRA and Remedy
  • Experience with Microsoft System Center Configuration Manager (SCCM)